Stephanie Frias
San Jose
Summary
Dynamic sales associate with exceptional customer service skills honed at The North Face. Proven ability to build lasting relationships and enhance store appeal through effective merchandising. Strong time management and problem-solving abilities, complemented by a flexible schedule and an outgoing personality, ensure a positive shopping experience for all customers.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
The North Face
09.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Student Intern
Ernst & Young
08.2023 - 06.2024
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Student Intern
Sacred Heart Nativity School
09.2022 - 06.2023
- Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
- Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.
- Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.
- Sorted and organized files, spreadsheets, and reports.
Education
High School Diploma -
Cristo Rey San Jose Jesuit High School
San Jose, CADevelopmental Psychology
San Jose State University
San Jose, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Problem-solving
- Outgoing personality
- Flexible schedule
Certification
Mandated Reporter
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
The North Face
09.2024 - 01.2025
Student Intern
Ernst & Young
08.2023 - 06.2024
Student Intern
Sacred Heart Nativity School
09.2022 - 06.2023
High School Diploma -
Cristo Rey San Jose Jesuit High School
Developmental Psychology
San Jose State University
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