Stephanie Gearhart
Mercersburg,PA
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
12
12
years of professional experience
Work History
VP Loan Servicing Manager
Orrstown Bank
02.2022 - Current
- Revised loan operations policies and procedures to ensure compliance with evolving industry regulations, mitigating potential risks.
- Enhanced employee engagement and satisfaction through the implementation of on site training opportunties, allowing cross training on daily basis, training to allow staff to feel empowered in their daily tasks and responsibilities.
- Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
- Resolved issues and recommended actions based on production and compliance reports.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
- Oversaw business-wide changes to modernize procedures and organization within loan operations area.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Improved loan servicing efficiency by implementing streamlined processes and workflow improvements.
- Managed a team of loan servicing professionals, fostering an environment of continuous learning and improvement.
- Conducted regular performance evaluations of team members, providing constructive feedback and coaching to support professional growth and development.
- Complied with established internal controls and policies.
Loan Servicing Asst Manager
F&M Trust
05.2012 - 02.2022
- Enhanced loan servicing efficiency by implementing streamlined processes and procedures.
- Conducted thorough research on borrower accounts to identify discrepancies and ensure accurate loan balances for reporting purposes.
- Managed high-volume workload within strict deadlines, prioritizing tasks based on urgency and importance for optimal productivity.
- Contributed to team success by sharing best practices and collaborating on process improvements for enhanced overall performance.
- Promoted a positive work environment through active participation in team meetings, professional development opportunities, and open lines of communication with colleagues.
- Ensured compliance with federal regulations by maintaining up-to-date knowledge of industry standards, guidelines, policies, and procedures related to loan servicing activities.
- Proactively identified solutions for customers experiencing credit issues.
- Researched and updated industry knowledge on changing legislation and regulations.
Education
High School Diploma -
James Buchanan High School
Mercersburg, PASkills
- Operations Management
- Organizational Development
- Procedure Implementation
- Operations Oversight
- Program Oversight
- Mail handling
- Expense Reporting
- Report Preparation
- Operational management
- Operational leadership
- Office Management
- Staff Management
- Process Improvement
- Process Improvements
Certification
Timeline
VP Loan Servicing Manager
Orrstown Bank
02.2022 - Current
Loan Servicing Asst Manager
F&M Trust
05.2012 - 02.2022
High School Diploma -
James Buchanan High School
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