Highly interactive professional with sound knowledge of veterinary medicine and customer service. Patient, friendly and understands client care. Detail-oriented and delivers great customer service.
Overview
7
7
years of professional experience
Work History
Veterinary Technician
Mid-Atlantic Equine Medical Center
Ringoes
12.2020 - 08.2024
Provide patient care based off of company standards
Report patient symptoms or concerns to attending intern
Have a clear understanding of medications and administer via oral, IV, IM, subcutaneous, per rectum
Perform physical exam including mucus membranes, CRT, heart rate, temperature, respiratory rate, check surgery sites and report concerns to attending intern
Perform phlebotomy, run CBC/Chemistry/SAA
Insert IV catheters and suture
Pass nasogastric tubes
Assist with initial anesthetizing
Prepare/scrub for a sterile surgical environment
Set up and run IV pumps
Maintain accurate records using EzyVet
Assist with euthanasia
Follow USDA isolation protocols
Customer Service Representative
MedRisk
King of Prussia
06.2017 - 12.2020
Provide first of the line support
Provide an easy, efficient and productive customer experience for callers
Handling many inbound and outbound calls to and from customers, listening to customers' needs or issues and providing helpful solutions to their inquiries
Responsible for communication to adjuster and nurse case managers
Receive inbound phone and electronic referrals from workers compensation insurance companies, nurse case managers, providers, doctors, patients
Make outbound telephonic/electronic contacts with adjusters and Physical Therapy Centers to verify new case information/missing information and request other related paperwork
Communicate with adjusters and nurse case managers regarding updates on patient status in a timely manner