Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Hartshorn

Langhorne

Summary

Highly interactive professional with sound knowledge of veterinary medicine and customer service. Patient, friendly and understands client care. Detail-oriented and delivers great customer service.

Overview

7
7
years of professional experience

Work History

Veterinary Technician

Mid-Atlantic Equine Medical Center
Ringoes
12.2020 - 08.2024
  • Provide patient care based off of company standards
  • Report patient symptoms or concerns to attending intern
  • Have a clear understanding of medications and administer via oral, IV, IM, subcutaneous, per rectum
  • Perform physical exam including mucus membranes, CRT, heart rate, temperature, respiratory rate, check surgery sites and report concerns to attending intern
  • Perform phlebotomy, run CBC/Chemistry/SAA
  • Insert IV catheters and suture
  • Pass nasogastric tubes
  • Assist with initial anesthetizing
  • Prepare/scrub for a sterile surgical environment
  • Set up and run IV pumps
  • Maintain accurate records using EzyVet
  • Assist with euthanasia
  • Follow USDA isolation protocols

Customer Service Representative

MedRisk
King of Prussia
06.2017 - 12.2020
  • Provide first of the line support
  • Provide an easy, efficient and productive customer experience for callers
  • Handling many inbound and outbound calls to and from customers, listening to customers' needs or issues and providing helpful solutions to their inquiries
  • Responsible for communication to adjuster and nurse case managers
  • Receive inbound phone and electronic referrals from workers compensation insurance companies, nurse case managers, providers, doctors, patients
  • Make outbound telephonic/electronic contacts with adjusters and Physical Therapy Centers to verify new case information/missing information and request other related paperwork
  • Communicate with adjusters and nurse case managers regarding updates on patient status in a timely manner

Education

Animal Science and Business Management -

Delaware Valley University
Doylestown, PA
05.2015

Skills

  • Customer service
  • Computer literacy
  • Time management
  • Animal Care

Timeline

Veterinary Technician

Mid-Atlantic Equine Medical Center
12.2020 - 08.2024

Customer Service Representative

MedRisk
06.2017 - 12.2020

Animal Science and Business Management -

Delaware Valley University
Stephanie Hartshorn