Stephanie Hartzell
Royersford
Summary
Dynamic Group Travel Coordinator with extensive experience at American Express Global Business Travel, excelling in client relationship building and group travel cost analysis. Proven ability to manage complex travel logistics while ensuring compliance with corporate policies. Adept at utilizing GDS systems and the Insights Reporting Tool to enhance operational efficiency and drive business success.
Overview
34
34
years of professional experience
Work History
Group Travel Coordinator – Merck US T4M
American Express Global Business Travel
Virtual
03.2022 - Current
- Intake and setup for new meetings, including Concur Online Meeting setup and Sabre GDS management
- Responsible for ensuring all local and global offices follow the Merck travel policy and process
- Provided meeting level logistical reporting via the Insights reporting tool
- Responsible for ensuring air travel is kept within clients budget
- Duty of care management
- Responsible for attending client planning calls, kickoff calls and debrief calls
- Organized meetings with internal stakeholders to discuss upcoming travel plans and budgets.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Travel Consultant
American Express Global Business Travel
Virtual
03.2021 - 03.2022
- Provide Consultative Advice, Solutions and Recommendations to Business Travelers
- Ability to find Creative Solutions
- Dedication to Sensitive Clients
- Excellent Communication Skills
- Customer Service Oriented
- Arrange routine and complex domestic and international business travel for air, car, hotel, limousine and rail utilizing Apollo GDS
Specialized Travel Consultant for Health Care Professionals
American Express Global Business Travel
Virtual
06.2019 - 04.2020
- Work with HCP’s and 3rd Party Planners to understand unique meeting requirements
- Responsible for providing Air and Hotel proposals
- Support the relationship between GBT and Client Meeting Managers
- Applied strong leadership talents and critical thinking skills to maintain team efficiency and organize workflows to meet any daily demand
- Furloughed until March 2021
Travel Consultant
American Express Global Business Travel
Virtual
08.2013 - 06.2019
- Worked with customers to understand their travel requirements and provide suggestions for enhanced service
- Serviced multiple large market accounts to resolve all travel related problems, improve operations and provide exceptional customer service
- Provide consultative multi-country/multi-carrier routings for best fares and preferred carrier usage
- Displayed highest level of integrity when dealing with internal and external customers
Group Air Coordinator
American Express Global Business Travel
On-Site – RPR Pharmaceuticals
02.1991 - 05.2002
Education
Travel and Tourism -
The Boyd School
Pittsburgh, PASkills
- Group Travel Pharma experience
- Client relationship building
- Insights Reporting Tool
- Salesforce
- Business travel industry knowledge
- Organizational skills
- Prioritization skills
- Group Travel Air Proposals
- Group Travel Cost Analysis Reporting
- GDS (Apollo, Sabre)
- Concur management
- Travel policy compliance
- Company guidelines and procedures
Timeline
Group Travel Coordinator – Merck US T4M
American Express Global Business Travel
03.2022 - Current
Travel Consultant
American Express Global Business Travel
03.2021 - 03.2022
Specialized Travel Consultant for Health Care Professionals
American Express Global Business Travel
06.2019 - 04.2020
Travel Consultant
American Express Global Business Travel
08.2013 - 06.2019
Group Air Coordinator
American Express Global Business Travel
02.1991 - 05.2002
Travel and Tourism -
The Boyd School
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