Stephanie Kellam

• Operated multi-line telephone systems to receive and prioritize emergency calls.
• Recorded detailed messages and dispatched responders using radio communication tools.
• Assisted in maintaining accurate records of incidents for future reference.
• Monitored various communication channels to ensure prompt response to emergencies.
• Collaborated with law enforcement agencies to coordinate effective response strategies.
• Demonstrated adaptability by quickly learning protocols and procedures for emergency dispatching.
• Participated in training sessions to enhance knowledge of dispatch systems and operations.
• Enhanced officer safety by providing accurate and timely information during critical incidents.

I processed Medicaid applications for the State of Colorado.

• Received and processed emergency calls, ensuring accurate information relay to dispatch teams.
• Monitored radio communications for urgent situations, prioritizing responses based on severity.
• Coordinated with law enforcement and emergency services to facilitate rapid response efforts.
• Maintained detailed logs of incidents and communications for record-keeping and analysis.
• Utilized computer-aided dispatch (CAD) systems to track units and manage resources efficiently.
• Provided critical support during high-stress situations, demonstrating calmness under pressure.

• Administered employee benefits programs, ensuring compliance with regulations and organizational policies.
• Assisted in developing communication materials regarding benefits offerings for staff engagement.
• Conducted benefit orientation sessions, educating employees on available options and enrollment procedures.
• Managed claims processing for various benefit programs, improving turnaround times and accuracy.

• Managed client accounts, ensuring satisfaction and retention through regular communication.
• Developed customized proposals to meet unique client needs and objectives.
• Coordinated product demonstrations and training sessions for clients.
• Analyzed client feedback to identify areas for service improvement.