Stephanie LaGumina
Norristown,PA
Summary
As an Operations Expert, my primary objective is to support business operations by managing staff, coordinating projects with other departments to improve business processes, and ensure exceptional customer service. I aim to create a positive work environment by communicating with team members, setting clear goals, monitoring performance, and providing constructive feedback.
Overview
11
11
years of professional experience
Work History
Operations Expert
AmeriBenIEC Group
04.2016 - Current
- Administer services for numerous clients in regards to benefit eligibility
- Interact with clients for escalated issues
- Send weekly reports, provide billing for all employees
- Audit client accounts for discrepancies
- Comply with HIPAA Policies
- Assist with new hire interviews
- Assist with new hire training
- Improve customer satisfaction by resolving issues promptly and maintaining high standards of service delivery.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Conducted regular performance evaluations of team members, providing constructive feedback and guidance for professional growth.
Receipt Poster
Practice Management
04.2015 - 01.2016
- Posted claim payments, claim denials and explanation of benefits
- Researched and followed up with numerous insurance companies on issues
- Regarding claim denials, claim appeals, incorrectly processed claims
- Performed various clerical operations in Medical Billing office
Customer Service Rep
Blue Cross of Idaho
04.2014 - 03.2015
- Assist providers with questions and information regarding insurance coverages
- Network with internal departments to resolve and escalate issues and concerns
- Offer customer service while maintaining call times and QA scores by ensuring all
- Regulations and policies are followed
Education
Certificate in Medical Transcription COMPUTER LEARNING CENTER -
Certificate in Computer Electronics -
NORRISTOWN HIGH SCHOOL
Diploma - General Courses
Skills
- Medical Transcription
- Extensive Customer Service
- Financial background
- Proficient in data entry and computer skills
- Proficient in auditing and clerical duties
Timeline
Operations Expert
AmeriBenIEC Group
04.2016 - Current
Receipt Poster
Practice Management
04.2015 - 01.2016
Customer Service Rep
Blue Cross of Idaho
04.2014 - 03.2015
Certificate in Computer Electronics -
NORRISTOWN HIGH SCHOOL
Diploma - General Courses
Certificate in Medical Transcription COMPUTER LEARNING CENTER -
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