Stephanie Lewis
Erie
Summary
Knowledgeable and experienced in customer care and management. Efficiently identified customer needs and expectations. Provided professional assistance in a respectful manner, mindful of gender and cultural preferences. Achieved positive results navigating challenges, using problem-solving skills and a proactive approach. Successfully performed assistance with integrity and accountability, integrating the policies and values of my organization.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Erie Insurance Group
08.2021 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and claims.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Township Supervisor
Lawrence Park Township
01.2012 - 04.2018
- Established strong working relationships with neighboring municipalities, fostering regional cooperation on shared issues.
- Streamlined the permit process for residents, simplifying procedures and improving customer satisfaction.
- Oversaw personnel management, including hiring, training, and performance evaluations for township staff members.
- Achieved timely completion of capital projects without exceeding budgetary constraints, utilizing effective project management strategies and close collaboration with contractors.
- Enhanced township services by effectively managing budgets and allocating resources to key projects.
- Managed grant applications for state and federal funding opportunities, securing additional financial resources for critical projects.
- Promoted community engagement through regular town hall meetings and open forums for public input.
- Improved communication channels between township departments, streamlining workflows and increasing efficiency.
Education
Bachelor Of Applied Arts And Science - Public Relations
Mercyhurst University
Erie, PA05.2004
Skills
- Customer relationship management (CRM)
- Adaptability and flexibility
- Customer data confidentiality
- Brand representation
- Multitasking and organization
- Empathy and patience
- Cultural awareness
- Policies and procedures adherence
Timeline
Customer Care Representative
Erie Insurance Group
08.2021 - 01.2025
Township Supervisor
Lawrence Park Township
01.2012 - 04.2018
Bachelor Of Applied Arts And Science - Public Relations
Mercyhurst University
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