Stephanie L Santucci
Oakdale
Summary
Warehouse associate with robust experience in managing tasks efficiently at Amazon, contributing to streamlined operations through punctuality and strong work ethic. Demonstrated ability to support academic environments by effectively assisting teachers and maintaining orderly cafeteria operations. Proficient in safety compliance and time management, with a commitment to enhancing customer service and fostering teamwork.
Experienced corporate travel agent with extensive expertise in customer service and coordination. Proficient in SABRE GDS, ARC reporting, and office management. Recognized for delivering exceptional client experience, streamlining travel operations, and building strong vendor relationships.
Overview
38
38
years of professional experience
Work History
Amazon Associate
Amazon
2024.08 - Current
- Managing warehouse tasks, addressing challenges with rapid learning, consistent punctuality, and strong work ethic to boost operations.
Support Staff
West Allegheny School District
2018.08 - 2024.07
- Assisting teachers with classroom activities, ensuring smooth operations and student engagement.
- Overseeing cafeteria and recess, maintaining safe and orderly environment for students.
- Serving in the kitchen, facilitating efficient meal distribution and cleanliness.
- Coordinating daily tasks to support educational staff, enhancing overall school environment.
Overnight Freight
Kohls
2014.09 - 2015.06
- Engaging in customer service while on the floor during hours of operation.
- Performing overnight freight duties, demonstrating steadfast punctuality, rapid learning, and reliable problem-solving.
Corporate Travel Manager
Carlson Travel / Underwood Travel
1998.06 - 2008.12
- Served as lead agent and office manager, overseeing daily operations and ensuring exceptional service standards.
- Awarded Top Agent in the United States for National Car Rental sales.
- Established and staffed an on-site travel office for a major corporate client.
- Trained and mentored new agents on corporate travel procedures and systems.
Corporate Travel Agent
Colony II Travel
1996.05 - 1998.06
- Managed corporate travel bookings including air, car, rail, hotel, and meetings.
- Delivered cost-effective travel solutions while meeting client preferences and schedules.
Corporate Travel Agent
Underwood Travel
1988.08 - 1993.05
- Coordinated comprehensive corporate travel arrangements including air, car, hotel, and rail.
- Maintained strong client relationships through outstanding customer service.
Education
Associate degree - Travel and Tourism
I.C.M. School of Business
1988-01
Skills
- Safety Compliance (Skillful); Time Management (Skillful); Customer Service (Skillful)
- Corporate travel management
- SABRE GDS
- ARC reporting
- Office management
- Customer service excellence
- Vendor relations
- Air, car, hotel, and rail booking
- Travel policy compliance
- Staff training and onboarding
Timeline
Amazon Associate
Amazon
2024.08 - Current
Support Staff
West Allegheny School District
2018.08 - 2024.07
Overnight Freight
Kohls
2014.09 - 2015.06
Corporate Travel Manager
Carlson Travel / Underwood Travel
1998.06 - 2008.12
Corporate Travel Agent
Colony II Travel
1996.05 - 1998.06
Corporate Travel Agent
Underwood Travel
1988.08 - 1993.05
Associate degree - Travel and Tourism
I.C.M. School of Business