●Sales Force portal
Stephanie Meade
COE Education Representative
Panama City,8
Summary
Over 15 years working for procurement services, sales, customer service and recovering assets in companies such as:
Weatherford.
Caterpillar.
Capital One.
JP Morgan Chase bank.
Sprint.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Center of Excellence Education Representative
Estee Lauder
05.2020 - 12.2021
- Responsible to elaborate and coordinate training seminars for retailer’s sales team in the US territory
- Leaded the Panama COE Clinique team and created procedures, processes, and training material that are currently in place, Leading meetings with Facilitators and Directors, cascading information to the team and elevating any concerns or challenges, providing solutions, best practices to implement and monitoring the quality of our team performance
- Leaded the Panama COE Aveda team, created procedures, housekeeping dynamic, session formats and training material, providing space for each coworker to develop leadership skills in every session
- Trained new hire coworkers and executed refreshers to fortify team knowledge on our processes
- Created a Producer and Administrative COE Process documentation, best practices and step by steps
- Currently leading the Estee Lauder brand trainings for US and Canada, adjusting to our customer’s needs and created training material for a backup plan on our last season.
Human Resources Representative
Estee Lauder
05.2018 - 05.2020
- Responsible of the process of hiring US candidates for the company’s brands Point of sales
- Created I9’s training documentation
- Helped recovering the HR Onboarding team Quality assurance results by creating a Check list for all our procedures to improve our team performance.
Weatherford Direct Sales Coordinator
Weatherford
01.2016 - 06.2017
- Newest on top)
- Responsible of all International sales for each product line
- Using marketing techniques, anticipating and recognizing new opportunities by proactively making surveys as a follow up tool
- Maintained constant communication with suppliers’ vendors and customers
- Responsible of the execution of price analysis to elaborate competitive commercial quotes
- Assuring gross margin profitability of the possible sale.
Region Procurement Analyst
Weatherford
- Responsible of implementing procedures for LATAM Weatherford, by integrating Panama WP Products and procurement services
- Responsible of purchasing all required items for the elaboration of parts, for Latin America Supply Chain
- Verifying prices and estimated time of delivery to comply with operational needs.
Advanced Verification Analyst
Caterpillar Financial Services
- Responsible of Analyzing Freight charges, clearing all grief, to assure that charges are correct.
Resolution Analyst
Caterpillar
- Responsible of Accounts Grief Resolution, Funds recovery, credits and debits elaboration
- Achievements
- Implemented new strategies as WIN (Women initiative Network) Leader of Business Acumen segment
- Created Excel workshops for all employees who wanted to reinforce their knowledge of the tool
- Launched several events that became part of the Culture of the company
- Made a considerable decrease of the amount of rechecks received from the entire team, increasing our quality rate from 90.1% to 98.9%, gaining trust from our customers by developing a sig sigma fish bone to locate the root and cause of the challenge
- Set up brainstorming meetings each time needed, when getting close to detecting challenges to come, resulting on boosting confidence and creating strategic plans to solve problems
- Proactively learned about other processes to help reducing backlog, gaining new knowledge and a broad view of the company’s needs
- Implemented decreasing unnecessary inputs of information on Trackers, making this tool more productive
- Implemented scripts for follow ups over the phone, increasing sense of urgency, and compromising supplier on giving us a certain answer on orders that were not sent
- Created an excel tracker to keep quality control for the entire team
- Implemented Interview role-plays to help co-workers to be prepared for interviews for new careers
- Became an active Toast Master member and successfully finished the first book as a competent communicator
- Developed multitasking Skills
- Exceeded the amount of established metrics, analyzing over 40 commercial quotes per day considering best prices and quality of the item, product or material.
Purchasing Analyst
Caterpillar Purchasing, Inventoried
- Responsible of updating prices given from suppliers for the elaboration of Purchase Orders
- Reviewing and analyzing best options, evaluating best prices, quality and estimated time of delivery.
Help Desk, Purchasing/Procurement Analyst
Caterpillar Purchasing
01.2016
- Executing top level customer service always
- Responsible of expediting goods for clients, by managing the entrance of all urgent requests
- Keeping an ongoing communication with the buyers, suppliers and branch plant facilities
- Buying indirect services and items to supply and fulfill manufacture needs.
Asset Recovery Agent
Capital One Auto Finance, COAF
01.2010 - 01.2011
- To collect our client’s debt over the phone providing a good customer service always
- Chievements:
- Exceeded expectations in the amount of money per hour collected and quality customer service standards.
Quality Assurance Specialist
NARS
01.2005 - 01.2009
- For the Chase Project and for the WAH Sprint Project
- Enable our agents to meet our customer’s expectations by providing all the necessary tools to acquire great knowledge of the product itself focusing on excellence for good customer service
- Providing direct coaching and feedback to agents in Panama and agents in the United States via chat and e-mail
- Achievements
- Developed leadership skills and
- Elaborated a stationary to ensure that all agents followed quality procedures
- Decreased the amount of low percentages in quality increasing quality rate to a minimum of 96% per month.
Education
BA - English, translation studies
Universidad Latina de Panama
Toast Masters International - Competent Communicator Certificate. Intermediate Portuguese Couse Certificate. Tourist Business Administration Certificate - undefined
BA - Marketing, course
Universidad del Istmo
Leadership Skills Training -
NARS University
Skills
●Certified Toast Master competent communicator
●Strong communication and Human relationship skills
●Detailed and teamwork Oriented
●Teaching and coaching experience
●Good problem-solving skills
●Leadership skills
Accomplishments
Estee Lauder
May 2020 – Currently in the position
Center of Excellence Education Representative
● Leaded the Panama COE Clinique team and created procedures, processes, and training material that are currently in place, Leading meetings with Facilitators and Directors, cascading information to the team and elevating any concerns or challenges, providing solutions, best practices to implement and monitoring the quality of our team performance.
● Leaded the Panama COE Aveda team, created procedures, housekeeping dynamic, session formats and training material, providing space for each coworker to develop leadership skills in every session.
● Trained new hire coworkers and executed refreshers to fortify team knowledge on our processes.
● Created a Producer and Administrative COE Process documentation, best practices and step by steps.
Currently leading the Estee Lauder brand trainings for US and Canada, adjusting to our customer’s needs and created training material for a backup plan on our last season
Software
●JDE Edwards
● SAP platform
●Oracle Systems
●Log net systems
Timeline
Center of Excellence Education Representative
Estee Lauder
05.2020 - 12.2021
Human Resources Representative
Estee Lauder
05.2018 - 05.2020
Weatherford Direct Sales Coordinator
Weatherford
01.2016 - 06.2017
Help Desk, Purchasing/Procurement Analyst
Caterpillar Purchasing
01.2016
Asset Recovery Agent
Capital One Auto Finance, COAF
01.2010 - 01.2011
Quality Assurance Specialist
NARS
01.2005 - 01.2009
Region Procurement Analyst
Weatherford
Advanced Verification Analyst
Caterpillar Financial Services
Resolution Analyst
Caterpillar
Purchasing Analyst
Caterpillar Purchasing, Inventoried
BA - English, translation studies
Universidad Latina de Panama
Toast Masters International - Competent Communicator Certificate. Intermediate Portuguese Couse Certificate. Tourist Business Administration Certificate - undefined
BA - Marketing, course
Universidad del Istmo
Leadership Skills Training -
NARS University