Stephanie Gentile
Slippery Rock,PA
Summary
Professional digital sales expert with strong track record in driving revenue growth and client acquisition. Skilled in leveraging digital marketing strategies, CRM systems, and data analytics to optimize sales processes. Known for effective teamwork, adaptability, and delivering consistent results in fast-paced environments. Adept at building and nurturing client relationships, ensuring high levels of customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Digital Sales Representative
Automatic Data Processing Insurance Agency (ADPIA)
09.2023 - Current
- Communicate with employers of companies who are exploring the option of offering group health insurance to their employees
- Provide personalized insurance solutions to tailor the group’s specific needs
- Have Knowledge of health regulations by state such as contribution amounts, participation percentages, and carrier requirements to enroll in group health insurance
- Developed and maintained strong relationships with insurance carriers to negotiate competitive rates and coverage options for clients
- Communicate the benefits of offering health insurance to employees
- Provide group health quotes to employers including medical, dental, vision, short-term and long-term disability and life insurance quotes
- Led initiatives focused on improving customer engagement through personalized communication strategies.
- Boosted digital sales by developing and implementing targeted marketing strategies.
- Achieved consistent revenue growth by staying informed on industry trends and adjusting sales tactics accordingly.
- Engage in partner relationships at ADPIA to generate leads from other services at ADPIA (payroll, workers compensation etc.)
- Give group presentations to partners on how to bring up my service in their calls to generate lead flow
- Cold Call businesses who have services at ADPIA and discuss the group health insurance options
- Conducted insurance coverage reviews, processed applications, endorsements and renewals
- Provided ongoing support and guidance to clients in times of claims or policy changes
- Maintained or exceeded my sales quota
- Follow Up and Maintain Relationships with clients
- Pass state health and life insurance exam to obtain health and life insurance license
- Licensed in 23 states to sell health and life insurance
- Developed and maintained strong client relationships to drive digital sales growth.
- Analyzed customer data to identify trends and optimize sales approaches effectively.
- Utilized CRM systems to track interactions, manage pipelines, and report on performance metrics.
Lead Preschool Teacher
Pre-K Kids learning Center
01.2022 - 06.2023
- Formulating and implementing curricula in accordance with students' developmental trajectories.
- Supervising teachers to ensure that they are performing their functions correctly.
- Adhering to legal and educational requirements to ensure students' well-being.
- Educating children about fundamental concepts, such as colors, letters, numbers, and shapes.
- Designed age-appropriate activities that encouraged creativity and critical thinking among students.
- Documenting and reporting on students' progress at regular intervals.
- Mentored and guided junior teachers in effective classroom management techniques.
- Encouraging social interactions between children and improving their self-esteem.
- Engaging in creative methods of learning, such as arts and crafts, supervised play, and storytelling.
- Chairing meetings with teachers and parents.
- Organize, conduct nap and snack breaks.
- Maintain an open line of communication with parents and provide appropriate information.
- Evaluates students' academic and social growth, keeps appropriate records and prepares progress reports.
- Monitor children's interactions and nurture cooperation and sharing.
Stay-At-Home-Mother
Home
09.2020 - 01.2022
- Managed household and family responsibilities such as childcare and housekeeping
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Planned and prepped meals daily
- Organizing and planning family events, outings, and activities
- Managing household finances
- Managed time efficiently in order to complete all tasks within deadlines.
- Scheduling medical/vet appointments for children and pets
Financial Solutions Specialist
First Commonwealth Bank
05.2017 - 09.2020
- Greet customers and ask questions to determine their needs. Process transactions/customer service.
- Personable, listening skills, reliable, excellent customer service skills, strong collaborator.
- Quickly promoted to desk duty, including loan applications, business and personal account opening, loan closings, client issues.
- Processed loan applications including personal loans, car loans, home loans, etc.
- Communicated with underwriters for the loan applicants to receive required documents.
- Assembling, administering, and processing loan application paperwork before forwarding to the underwriters
- Discussing loan options with clients
- Trained new employees periodically.
- Consistently Achieved 99% balancing with ATM/Teller Drawer/Vault
- Exceptional sales reports/ Top performer in sales performance.
- Always listen to clients and do their best to find a solution to make their financial life easier.
- Met with applicants to obtain information for loan applications and to answer questions about the process.
- Motivated to make a safe, assertive, and can multitask effectively.
- On the track of branch merchandising.
- Volunteered for bank conversion, team leader for converting bank.
- Assure the client we will always do our best to find them a solution, put the customer at ease.
Server
Applebee’s Restaurant
08.2015 - 04.2017
- Must have complete knowledge of the menu (how it is prepared, ingredient, allergy information)
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Promptly served all food and alcoholic beverages to guests
- Regularly checked on guests to ensure satisfaction with each food course and beverage
- Must be able to physically lift heavy items such as trays, cup racks, etc.
- Must be able to work in a fast-paced area while maintaining a neat and organized area
- Supported other areas of the restaurant as necessary, such as setup, cleanup, prepping
- Managed cash and credit cash outs of the guests
Communicator/Telemarketer
InfoCision Management
06.2011 - 07.2015
- Learn information about each product that I will be selling and able to answer any questions about them
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Multi-task on multiple screens to schedule appointments while inserting customers personal information
- Made inbound and outbound calls
- Must be able to upsell products to customers
- Must talk in a clear and friendly manner to ensure customer satisfaction
- Take personal information over the phone including credit information
- Be prepared for new training programs and able to learn all new information about the products
Education
Diploma -
New Castle Highschool
New Castle, PA06.2010
Skills
- Patience
- Flexibility
- Creativity
- Sales strategy development
- Content marketing
- Online sales techniques
- Empathy
- Compassion
- Classroom management
- First aid Certified
- Organization
- People skills
- Problem solving
- CRM software proficiency
- Child assessment experience
- Digital sales tools
- Performance learning
- Digital marketing expertise
- Multitasking
- Reliability
- Collaboration skills
- Excellent communication
- Effective communication
- Sales presentations
- Product knowledge
- Goal setting
Certification
- Pennsylvania State Health Insurance License
- Pennsylvania State Life Insurance License
- Licensed in Life and Health insurance in 23 states
Computer Program Knowledge
- Microsoft
- PowerPoint
- Excel
- DocuSign
- Salesforce
- Most Insurance Agent Portals
Timeline
Digital Sales Representative
Automatic Data Processing Insurance Agency (ADPIA)
09.2023 - Current
Lead Preschool Teacher
Pre-K Kids learning Center
01.2022 - 06.2023
Stay-At-Home-Mother
Home
09.2020 - 01.2022
Financial Solutions Specialist
First Commonwealth Bank
05.2017 - 09.2020
Server
Applebee’s Restaurant
08.2015 - 04.2017
Communicator/Telemarketer
InfoCision Management
06.2011 - 07.2015
Diploma -
New Castle Highschool
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