Stephanie Sager
Palmyra
Summary
Detail-oriented sales leader with expertise in customer relationship management and revenue generation. Skilled in evaluating market opportunities and aligning sales efforts to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Area Director of Sales
Springwood Hospitality
Hershey
03.2024 - 01.2026
- Executed sales strategy for multiple hotel properties across hospitality portfolio.
- Evaluated market trends to uncover opportunities and realign sales strategies accordingly.
- Conducted market analysis to identify new business opportunities.
- Created comprehensive reports detailing monthly sales activity, forecasting future needs and identifying areas for improvement.
- Reviewed weekly, monthly, quarterly financials for all assigned territories.
- Assisted in the development of annual budgets, forecasts and objectives for the area sales team.
- Developed and maintained client relationships by responding to inquiries, providing assistance and ensuring customer satisfaction.
- Worked alongside team members to meet project objectives and maintain deadlines.
Collaborated with operations teams to facilitate efficient service delivery.
Area Sales Manager
Springwood Hospitality
Hershey
04.2022 - 03.2024
- Develop and implement sales strategies for group and transient markets across multiple properties.
- Managed a high volume of inbound customer calls and inquiries daily.
- Responding to RFP's on multiple platforms in a timely manner to secure the business.
- Maximize hotel revenue by analyzing historical data, forecasting demand, and setting pricing strategies with operations and revenue management team.
- Maintain strong relationships with key accounts
- Actively prospect for new business
- Utilize systems like Delphi Amadeus to manage group bookings, respond to RFP's, analyze market intelligence, track sales calls, manage group contacts
Sales Coordinator
Springwood Hospitality
Hershey
02.2020 - 04.2022
- Managed customer inquiries through various communication channels.
- Maintained accurate records of client interactions and contracts.
- Streamlined communication between departments.
- Maintained an up-to-date database of prospective clients and their contact information.
- Servicing group needs from contract through departure, including resumes, group masters, group pickup, rooming lists, and all other event management and client communication.
Guest Services
Springwood Hospitality
Hershey
03.2018 - 02.2020
- Held multiple roles in operations such as laundry attendant, breakfast attendant, housekeeping inspector, and front desk agent.
Education
High School Diploma -
Palmyra Area High School
Palmyra, PA06-2008
Skills
- Attention to detail
- Revenue generation
- Sales software proficiency
- Customer relationship management
- Time management
- Flexible and adaptable
Timeline
Area Director of Sales
Springwood Hospitality
03.2024 - 01.2026
Area Sales Manager
Springwood Hospitality
04.2022 - 03.2024
Sales Coordinator
Springwood Hospitality
02.2020 - 04.2022
Guest Services
Springwood Hospitality
03.2018 - 02.2020
High School Diploma -
Palmyra Area High School