Stephanie Salvatori
Williamsport
Summary
Results-driven Account Manager with 10+ years of experience managing client relationships, coordinating complex programs, and improving service delivery across healthcare and social service environments. Proven ability to oversee multiple accounts, analyze performance data, and deliver strategic, client-focused solutions that drive satisfaction and retention. Recognized for strong communication, organization, and a proactive approach to problem-solving.
Overview
14
14
years of professional experience
Work History
Account Manager
MTM Health
Lake St. Louis
02.2022 - Current
- Manage a portfolio of 7 client accounts across 5 Health Plans, ensuring service quality, contract alignment, and client satisfaction.
- Serve as primary contact, providing timely support, issue resolution, and strategic recommendations.
- Lead monthly client presentations outlining performance metrics, trends, and operational updates.
- Collaborate cross-functionally to implement customized solutions and process improvements.
- Build trusted partnerships that support retention, satisfaction, and long-term account growth.
Independent Living Coordinator
Lycoming County Joinder Board
Williamsport
08.2011 - 02.2022
- Oversaw program operations and case management services supporting youth transition to independence.
- Developed and improved policies, procedures, and workflows to strengthen service quality and compliance.
- Coordinated with community partners to expand support resources.
- Provided individualized guidance, advocacy, and conflict mediation contributing to improved outcomes.
Education
Bachelor of Arts - Business Administration And Management
Lycoming College
Williamsport05-2008
Skills
- Client relationship management
- Account oversight
- Program and case management
- Cross-functional collaboration
- Data analysis and reporting
- Presentation skills
- Conflict resolution
Timeline
Account Manager
MTM Health
02.2022 - Current
Independent Living Coordinator
Lycoming County Joinder Board
08.2011 - 02.2022
Bachelor of Arts - Business Administration And Management
Lycoming College