Stephanie Scott
Butler
Summary
Results-driven Facilities Administrative Coordinator at Lutheran Senior Life, specializing in project management and process improvement. Demonstrated success in optimizing office operations and enhancing customer service delivery. Proficient in budget tracking and data analysis, with a reputation for implementing innovative solutions that enhance team performance and support organizational objectives.
Overview
15
15
years of professional experience
Work History
Facilities Administrative Coordinator
Lutheran Senior Life
Mars
09.2024 - Current
- Compiled and prepared reports and presentations for internal and external meetings, ensuring accuracy and professionalism.
- Provided assistance during special projects or events as needed.
- Delegated work to staff, setting priorities and goals.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Prepared agendas and took notes at meetings to archive proceedings.
- Implemented new administrative systems and processes to improve office efficiency and workflow.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Developed tracking systems for departmental projects and initiatives.
- Ensured compliance with all applicable laws regarding employment practices.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Monitored office safety protocols and conducted regular checks to ensure compliance with health and safety regulations.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Maintained accurate records of employee attendance, vacation requests, absences.
Spend Analyst
Intalere FKA Amerinet
Warrendale
03.2018 - 01.2022
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained accurate records of all data collected during analysis processes.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Identified opportunities for process improvements across the organization.
- Analyzed large datasets with statistical methods and software programs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Membership Services Supervisor
Amerinet
Warrendale
06.2010 - 02.2016
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Performed periodic audits on membership accounts to ensure accuracy of information entered into database system.
- Directed and supervised staff performance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented training programs designed to educate staff on proper methods for handling customer inquiries and issues.
- Facilitated communication between team members by providing regular updates on progress towards goals set forth by senior management team.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Monitored daily operations of the Membership Services Department ensuring compliance with established policies and procedures.
- Supported sales team members to drive growth and development.
- Worked closely with IT personnel to troubleshoot technical issues related to membership services software applications.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Associate of Applied Science - Business Administration
Butler County Community College
Butler, PA06-2010
Skills
- Project management
- Document management
- Budget tracking
- Data analysis
- Office administration
- Customer service
- Team leadership
- Process improvement
- Confidential information handling
- Analytical thinking
- Presentation preparation
- Policy implementation
- Payroll and budgeting
- Staff scheduling procedures
- Employee evaluation
- Multitasking
- Staff training
- Conflict resolution
- Compliance monitoring
- Budget administration
- Workflow coordination
- Cross-functional collaboration
Timeline
Facilities Administrative Coordinator
Lutheran Senior Life
09.2024 - Current
Spend Analyst
Intalere FKA Amerinet
03.2018 - 01.2022
Membership Services Supervisor
Amerinet
06.2010 - 02.2016
Associate of Applied Science - Business Administration
Butler County Community College
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