Stephanie Tristan
WFA Representative
Pittsburgh,PA
Summary
Dedicated administrative professional with strong experience in technical operations, workforce administration, and payroll management in unionized environments. Adept at auditing and preparing complex reports, managing Workbrain payroll systems, facilitating cross-functional collaboration, and driving continuous process improvements. Excels in fast-paced office settings and is committed to delivering outstanding service to internal employees and leadership.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Homeschool Educator
Self-employed
Pittsburgh, PA
09.2008 - 08.2025
- I educated my own three children and multiple foster children. My oldest is in his final year of electrical engineering school and is the president of his local professional fraternity. My second just returned from a year of studying at the University of Costa Rica and is a gifted musician, and my youngest is about to enter high school to finish out his schooling because he is a gifted athlete, and he will play varsity football this year.
- Designed and delivered multi-subject curricula, maintained educational records according to state regulations, and ensured compliance with local school district standards.
- Organized daily schedules, assignments, extracurricular activities, and fostered an inclusive, growth-focused environment.
- Demonstrated exceptional communication and organizational skills
- I taught classes at local homeschool co-ops and organizations. Classes included Spanish, Economics, History, and Literature.
- I often work in an advisory capacity for other homeschooling families within our community.
Work Force Representative
American Airlines
Pittsburgh, PA
07.2024 - Current
- Perform all aspects of payroll administration using the Workbrain system, including time coding, shift scheduling, overtime, field trips, shift swaps, and holiday equalization, in compliance with IAM/TWU collective bargaining agreements.
- Support project initiatives and the implementation of new systems, policies, and processes for leaders, and frontline employees.
- Occasionally, audit, analyze, and prepare critical department reports.
- Handle AMT complaints quickly and professionally to restore customer confidence, and prevent loss of business.
- Increase AMT compliance and understanding of SOPs by addressing and resolving complaints in a timely manner.
- Enhance the company reputation by providing exceptional customer service and support.
- Contribute to streamlining internal processes for improved efficiency, reducing overall costs for the organization.
Customer Service Representative
United Airlines
Pittsburgh, Pennsylvania
05.2023 - 08.2024
Manager of Operations
Masterkey Development
New York, NY, New York
01.2022 - 07.2023
- Developed and implemented comprehensive team training programs, facilitating onboarding and continuous skill development for new and existing staff.
- Conducted performance evaluations and provided feedback to promote continuous improvement.
- Managed daily operations, coordinated complex team schedules, and ensured compliance with company and union policies.
- Demonstrated strong organizational and time management skills, balancing multiple priorities in a high-volume setting.
- Fostered collaboration and open communication among diverse teams, and interfaced with all levels of leadership.
Operations Agent
Southern Airways Express
Pittsburgh, PA
01.2021 - 11.2021
Education
Bachelor of Arts - Global Policy Studies
Chatham University
Pittsburgh, PASkills
Customer support
Documentation auditing
Records management
Performance improvement
Customer relations
Staff training
Root-cause analysis
Internal auditing
Timeline
Work Force Representative
American Airlines
07.2024 - Current
Customer Service Representative
United Airlines
05.2023 - 08.2024
Manager of Operations
Masterkey Development
01.2022 - 07.2023
Operations Agent
Southern Airways Express
01.2021 - 11.2021
Homeschool Educator
Self-employed
09.2008 - 08.2025
Bachelor of Arts - Global Policy Studies
Chatham University
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