Stephanie Vander Stad
Wellsboro
Summary
Dedicated and detail-oriented professional with diverse experience as a bank teller, cosmetologist, client care manager, and caregiver. Known for exceptional customer service, strong communication skills, and the ability to multitask in fast-paced environments. Proven leader with a background in management, administrative support, and building meaningful client relationships.
Overview
8
8
years of professional experience
Work History
Caregiver
Comfort Keepers Home Care
Wellsboro
02.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
Cosmetologist
Karen's Cutting Edge
Wellsboro
04.2018 - Current
- Provided hair cutting and styling services to diverse clientele.
- Consulted with clients to determine desired hairstyles and treatments.
- Applied hair color and chemical treatments following safety protocols.
- Answer calls and book appointments
- Restock inventory
Client Care Manager
Comfort Keepers
Wellsboro
02.2025 - 04.2026
- Assessed client needs, developed service plans and monitored outcomes to ensure clients received the best possible care
- Maintained effective client relationships, ensuring client satisfaction and loyalty
- Kept detailed records of patient care and treatment plans to ensure continuity of care
- Developed individualized care plans that resulted in improved outcomes for clients
- Supervised a team of client service representatives, ensuring consistent delivery of compassionate and high-quality support.
- Conduct regular training sessions to enhance team skills in empathy, conflict resolution, and service excellence.
- Monitor client feedback and implement service improvements based on recurring themes and individual concerns.
- Coordinated and managed daily scheduling for client appointments, staff coverage, and follow-up communications to maintain smooth operations.
Bank Teller
First Citizens Bank
Wellsboro
05.2023 - 12.2023
- Delivered exceptional customer service by efficiently processing deposits, withdrawals, loan payments, and account inquiries.
- Maintained accurate cash drawer balances and adhered to strict security protocols to prevent fraud and loss.
- Promoted bank products and services, contributing to a 15% increase in cross-sell conversions.
- Resolved customer issues with professionalism and empathy, ensuring high satisfaction and repeat business.
- Verified identification and documentation for transactions in compliance with federal banking regulations.
- Collaborated with branch team to meet daily operational goals and support a positive work environment.
Education
High-school Diploma -
Netherlands Reformed Christian School
Pequannock, NJSkills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Professional Written and Verbal Communication
- Leadership and Team Management
- Organizational and Multitasking Skills
- Time Management and Prioritization
- Customer Service and Client Relations
- Problem-Solving and Critical Thinking
- Administrative and Clerical Support
- Attention to Detail
- Scheduling and Workflow Coordination
- Team Collaboration and Supervision
References
- Zachary Rogers - 570 404 5307
- Danielle Zavetsky- 570 787 0049
- Stacey Coolidge -570 439 3818
Timeline
Client Care Manager
Comfort Keepers
02.2025 - 04.2026
Caregiver
Comfort Keepers Home Care
02.2024 - Current
Bank Teller
First Citizens Bank
05.2023 - 12.2023
Cosmetologist
Karen's Cutting Edge
04.2018 - Current
High-school Diploma -
Netherlands Reformed Christian School