Stephanie Van Gieson
Sheppton,PA
Summary
Highly motivated municipal administrative professional with experience in streamlining multiple departments, with a strong focus on problem solving, achieving results for township residents, being the bridge for the municipal constituents, and adjusting to day-to-day needs. Adept in managing schedules, meetings, and handling all correspondence for each appropriate department. Known for quick thinking and problem solving skills for timely rectification of issues, reliability, strong organizational skills, effective communication and creating an environment to ensure all aspects are ran effectively and efficiently.
Overview
6
6
years of professional experience
Work History
Administrative Officer
East Union Township
01.2024 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, state requirements for minutes and record keeping for the Board of Supervisors, Zoning Hearing Board, and Planning commission.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Performed wide-ranging administrative and service-related functions as being the liaison between the Board and township officials (Engineer, Solicitor/Code/Zoning officer, Road Department when needed.
- Managed files and records for residents/commercial property owners and adhered to safety procedures to prevent breaches and data misuse with zoning, code, and any other sensitive information.
- Improved communication within organization through regular updates on policies, procedures, and key events.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff, township constituents, as well as greeted visitors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to successful projects by providing essential administrative support and resource management. For example with state grants through DCED and DCNR.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Delivered excellent customer service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Administrative Officer
East Union Township Sewer Authority
08.2022 - 03.2024
- Improved communication within organization through regular updates on policies, procedures, and key events.
- Performed wide-ranging administrative, financial and service-related functions.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to customer inquiries.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Served as corporate liaison for Authority's Solicitor, Engineer, Plant Operator, residents/customers, and state departments (AQUA) and county prothonotary.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems such as establishing/re-establishing/removal of services.
- Maintained inventory of office supplies and placed orders.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Facilitated collaboration within team by organizing regular meetings, maintaining state required minutes, abiding to the Sunshine Act requirements, consistent with what is necessary for East Union Township.
Administrative Officer
East Union Township
07.2018 - 08.2022
- Requirements are equivalent to what is currently required and managed.
Education
No Degree - Neurobiology
Penn State University
Hazleton, PAPA Cosmetology License - Cosmetology
Jolie Hair & Beauty Academy
Hazleton, PA03-2012
Associate of Applied Science - General Studies
Luzerne County Community College
Nanticoke, PA05-2010
Skills
Office management; scheduling, record management requirements for state and local government, grants through DCED, DCNR, PennDOT; such as, Comprehensive Plan, Multi-Modal, American Legion Playground restoration, etc
Timeline
Administrative Officer
East Union Township
01.2024 - Current
Administrative Officer
East Union Township Sewer Authority
08.2022 - 03.2024
Administrative Officer
East Union Township
07.2018 - 08.2022
No Degree - Neurobiology
Penn State University
PA Cosmetology License - Cosmetology
Jolie Hair & Beauty Academy
Associate of Applied Science - General Studies
Luzerne County Community College
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