Stephanie Whiteley
Erie
Summary
Detail-oriented professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Rehab Specialties by Blackburns
Erie
06.2019 - 03.2026
- Processed patient information and maintained accurate records in the system
- Answered incoming calls and transferred to appropriate departments, facilitating effective communication and response.
- Collaborated with healthcare professionals to ensure seamless patient care experiences.
- Provided product knowledge about rehabilitation equipment to enhance customer understanding.
- Trained new staff on customer service protocols and company policies effectively.
- Ensured proper documentation was acquired for proper billing
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and assisted with payment option setups to enhance customer satisfaction.
- Tracked orders from initiation to delivery, ensuring timely fulfillment of customer needs.
Janitorial Assistant
Port Erie Plastics
Erie
01.2013 - 07.2015
- Assisted supervisor with area maintenance and operations to support efficiency
- Maintained cleanliness of work stations to comply with health and safety guidelines
- Conducted regular inventory checks to ensure stock accuracy
- Input schedule and shipping/receiving orders
- Monitored materials near machines to uphold safety standards
Secretary/Medical Collections Specialist
Credit Bureau of Erie
Erie
03.2009 - 01.2012
- Collaborated with team members to streamline office procedures, enhancing overall workflow efficiency.
- Contacted customers regarding delinquent accounts, facilitating payment arrangements to recover outstanding balances.
- Answered incoming phone calls, responded to inquiries, and transferred calls.
- Processed invoices for payment and tracked payments from vendors and clients to ensure accurate financial records.
- Created month-end balance reports for review and reconciliation.
Assistant Store Manager
Country Fair
Erie
08.2005 - 01.2009
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw inventory levels and performed regular stock assessments to ensure product availability.
- Addressed customer inquiries and resolved issues to uphold high satisfaction levels.
- Delegated tasks to team members, clarifying priorities and objectives for effective workflow.
- Prepared daily/monthly sales reports
- Made daily deposits of up to $5,000
Education
High School Diploma -
Strong Vincent High School
Erie, PA06-2005
Some College (No Degree) - Medical Billing/Coding
Erie Business Center
Erie, PASkills
- Inbound and outbound calling
- Effective communication
- Data Entry
- Administrative support
- Patient information processing
- Attention to detail
- Multitask management
- Time management
- Adaptability and flexibility
- Problem solving
- Strong teamwork
- Medical terminology
Timeline
Customer Service Representative
Rehab Specialties by Blackburns
06.2019 - 03.2026
Janitorial Assistant
Port Erie Plastics
01.2013 - 07.2015
Secretary/Medical Collections Specialist
Credit Bureau of Erie
03.2009 - 01.2012
Assistant Store Manager
Country Fair
08.2005 - 01.2009
High School Diploma -
Strong Vincent High School
Some College (No Degree) - Medical Billing/Coding
Erie Business Center