STEPHANIE L. LONG
Carnegie,Pa
Summary
Collaborative leader with over 20 years of experience in the medical billing industry. Demonstrating strong management skills, administrative and customer service experience along with excellent interpersonal and communication skills. Passionate about overseeing tasks from start to finish and developing staff into top performers. Dedicated to partnering with coworkers to promote engaged, empowering work culture.
Overview
15
15
years of professional experience
Work History
Manager Outpatient MOUD/MAUD
Gateway Rehabilitation Center
09.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patients
- Provides training to all outpatient Patient Access Specialists on the MOUD/MAUD program including documentation, workflow, regulations, and the ordering of medication.
- Provides feedback and consultation to Outpatient offices on policies and procedures related to MOUD/MAUD regularly.
- Works closely with Physicians and Physician extenders in outpatient locations.
- Ensures that patient appointments are scheduled efficiently.
- Ensures that if is a physician or extender is not available there is coverage for that location in their absence.
- Audits records to ensure all charts are compliant with regulations.
- Works closely with the Managers, Director of Telehealth and Regional Executive Director.
- Completes on and off site audits and assistance as needed, at minimum monthly.
- Assists with patients who are not following their treatment plan if needed.
- Participates in outpatient staff meetings and case consultations as needed.
- Participates in individual supervision, and case consultations as needed
- Attends GRC mandatory in services and trainings
Executive Assistant
Gateway Rehabiliation Center
06.2023 - 09.2023
- Organize, maintain, and manage the administrative functions of the VP and direct reports to the VP
- Manage Coordinate and schedule daily agenda for meetings
- Create power points as needed for various committees and presentations
- Record meeting minutes at all team meetings and necessary committee meetings
- Assist with vendor management
- Monitor vendor reconciliation with finance department as needed
- Assist in access to Doctract and routine updates to policies and procedures
- Prepare letters, reports and other documents as assigned while managing all routine filing and correspondence for VP and team
- Complete timecard approval for VP and direct reports
Director of Administration
The Counseling Initiative
08.2021 - 05.2023
- Manage entire billing process from claim submission to payment posting
- Manually audit insurance EOBS for claim denials
- Analyze weekly billing reports for discrepancies or missed appointments
- Daily balancing of copay collections
- Interview applicants
- On board new hires
- Meet with new practitioners weekly to review administrative tasks
- Manage 1099 contractors monthly payroll
- Oversee new client intake process
- Screen potential new clients within 48 hours of initial contact
- Verify insurance information
- Assign new clients to appropriate counselors based on client needs
- Monitor practitioners’ schedules for completed appointments, copay collection, cancellations and reschedules
Medical Biller
West Hills Pediatrics
08.2018 - 08.2021
- Created and implemented in house billing process
- Responsible for entire billing process
- Daily balancing of bank account
- Perform month end reporting
- Create and utilize spreadsheet system to track and benchmark all receivables
- Analyze billing reports to rectify any discrepancies
- Train and coach office staff on insurance related issues
- Reinforce proper HIPAA compliance
- Update and direct physicians on correct billing and documentations guidelines
Billing Specialist
Pediatric Alliance/Allegheny Clinic Pediatrics
04.2015 - 08.2018
- Balance bank statement to daily EFT spreadsheet
- Maintain and update spreadsheets to track daily payment totals
- Responsible for all aspects of claims billing process
- Verify insurance coverage via payer websites
- Communicate with front office staff at all office locations regarding any billing issues or changes that need to be made to physician generated charges/transactions
- Handle patient balance collections
- Run multiple reports to assure accurate month end close process
- Responsible for month end close and tracking of month end AR
- Train and oversee billing staff to properly follow specific billing guidelines set by Billing Manager
- Train front office staff on insurance specific issues and patient eligibility protocols
Billing Associate/Collections
Pediatric Alliance
06.2010 - 04.2015
- Responsible for posting insurance payments to patient accounts
- Performed insurance verification
- Following up on unpaid charges and incorrect payments
- Answering incoming phone calls from patients regarding billing statements
- Perform collection calls, and send updated statements to accounts with outstanding balance
- Manage accounts through collections process until payment is received or sent to collection agency
- Established payment arrangements and managed all delinquent accounts
Education
Transcription -
High School Diploma - Medical Terminology
Langley High School
Pittsburgh, PA06.1992
Skills
- Extensive medical billing knowledge
- Financial Procedures
- Training and staff development
- Goal Oriented
- HIPAA Compliant
- Ensuring facility is compliant with applicable law and regulations
- Healthcare technology, data analytics, and electronic health records, reporting
- Strong knowledge of multiple Insurance types
- Accounting, budgeting, and billing
- Improving quality and efficiency
Timeline
Manager Outpatient MOUD/MAUD
Gateway Rehabilitation Center
09.2023 - Current
Executive Assistant
Gateway Rehabiliation Center
06.2023 - 09.2023
Director of Administration
The Counseling Initiative
08.2021 - 05.2023
Medical Biller
West Hills Pediatrics
08.2018 - 08.2021
Billing Specialist
Pediatric Alliance/Allegheny Clinic Pediatrics
04.2015 - 08.2018
Billing Associate/Collections
Pediatric Alliance
06.2010 - 04.2015
High School Diploma - Medical Terminology
Langley High School
Transcription -
Similar Profiles
Geraldo DuperonGeraldo Duperon
Treatment Technician at Gateway Rehabilitation CenterTreatment Technician at Gateway Rehabilitation Center
Dawn SchooleyDawn Schooley
Clinical Case Manager at Gateway Rehabilitation CenterClinical Case Manager at Gateway Rehabilitation Center
Lindsey A FullerLindsey A Fuller
Special Case Evaluator at Gateway Rehabilitation CenterSpecial Case Evaluator at Gateway Rehabilitation Center