Stephany Patino
Drexel Hill
Summary
Retail professional with extensive experience in customer-facing roles and front-end operations. Proven track record of enhancing customer experiences and ensuring smooth daily operations. I can be known for strong teamwork and flexibility to adapt to changing needs, providing reliable support and maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Front Service Clerk
Patino's Auto service
01.2023 - Current
- In my position as front desk clerk
- Keep front desk tidy and presentable with all necessary material (pens, forms, business cards etc)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc
- And distribute them
- Prepare outgoing mail and invoices
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
- Take up other duties as assigned (cleaner, work assistant, etc.)
Front Desk Receptionist
4Ever Nails and Spa
08.2021 - 01.2022
- As a front desk receptionist my daily task was answering phone calls, setting appointments, greet clients and handle front desk responsibilities
- Provided clients with our services offered
- Managed office mail
- Maintained a clean setting for clients and returning clients
- Handle incoming and outgoing phone calls with customer satisfaction
- Maintained daily records of customers appointments
- Booked appointments through telephone and accommodated all clients
Retail Sales Associate and Cashier
The TJX Companies, Inc.
03.2021 - 08.2021
- As merchandise associate I make sure to maintain a clean and organized environment for shopping customers, recover areas of the store that need tidiness, provide welcoming customer service, and ring customer purchases accordingly
- Stock, replenish, and organize products
- Maintain neat product displays to attract interested customers
- Assisting multiple customers per day in finding the perfect merchandise for them
- Efficiently trained new sales associates
- Proactively walking sales floor recovering displays in need
Education
High School Diploma -
Upper Darby High School
Upper Darby, PA06-2022
Skills
- Leadership
- Organizational skills
- Communication skills
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Social media management
- Time management
- Stock replenishment
- Fluent in English and Spanish
Timeline
Front Service Clerk
Patino's Auto service
01.2023 - Current
Front Desk Receptionist
4Ever Nails and Spa
08.2021 - 01.2022
Retail Sales Associate and Cashier
The TJX Companies, Inc.
03.2021 - 08.2021
High School Diploma -
Upper Darby High School
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