Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Bogusta

Milford

Summary

Dynamic professional with a proven track record at AWISCO, excelling in conflict resolution and relationship building. Adept at enhancing operational efficiencies and managing maintenance processes, I consistently surpass goals while fostering positive customer interactions. My strong communication skills and problem-solving aptitude drive success in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Rental Associate

Bobcat Of Milford
03.2023 - 06.2025
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Screened customers by checking credit, employment and rental history to protect property owner investments.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.

Branch Manager

AWISCO
01.2016 - 04.2022
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Maintained friendly and professional customer interactions.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Technician Specialist

Trace Environmental
02.2010 - 09.2016
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured and maintained computer systems and network connections.
  • Offered assistance in implementing and developing training programs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Developed and implemented preventive maintenance procedures.

Education

Hawthorne Hight School
Hawthorne

No Degree -

Dover Business College
Paramus, NJ

Skills

  • Maintenance management
  • Prospecting
  • Conflict resolution
  • Interpersonal skills
  • Interpersonal communication
  • Relationship building
  • Reliability
  • Time management
  • Excellent communication
  • Problem-solving aptitude
  • Goal setting

Timeline

Rental Associate

Bobcat Of Milford
03.2023 - 06.2025

Branch Manager

AWISCO
01.2016 - 04.2022

Technician Specialist

Trace Environmental
02.2010 - 09.2016

Hawthorne Hight School

No Degree -

Dover Business College

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Stephen Bogusta