Stephen Braheny
Douglassville,PA
Summary
Graduated from Berks Technical Institute with an associates degree in IT support services. Have been working customer service oriented jobs for 4+ years. Ready and willing to work with both customers and fellow associates to get tasks done quickly and efficiently. Has general knowledge on all things computer related.
Overview
6
6
years of professional experience
Work History
Sales Associate
Home Depot
08.2022 - Current
- Assist in sale of hardware (tools, screws, etc.) and paints
- Restock shelves
- Answer customer questions
IT Support Extern
Ephrata Computer and Electronics
01.2025 - 03.2025
- Repair and replace damaged hardware and software
- Data recovery
- Use of triage style ticketing system
Dining Assistant
Chestnut Knoll
11.2021 - 08.2022
- Take meal orders from residents
- Assist in meal prep and plating
- Cleanup and teardown of commercial style kitchen
Snack Bar Attendant
Waltz Golf Farm
01.2020 - 01.2020
- Seasonal Summer Employment
Education
Associate in Specialized Technology - IT Support Specialist
Berks Technical Institute
Wyomissing, PA 03.2025
High School Diploma -
Boyertown Area SHS
Boyertown, PA06.2022
Skills
- Assembly and maintenance of home desktop PCs
- Hardware and software troubleshooting
- Customer service
- Setup and maintenance of home server system
- Mac and Linux operation knowledge
- Communication skills
- Collaboration skills
- Conflict resolution
- Use of command line and powershell
Timeline
IT Support Extern
Ephrata Computer and Electronics
01.2025 - 03.2025
Sales Associate
Home Depot
08.2022 - Current
Dining Assistant
Chestnut Knoll
11.2021 - 08.2022
Snack Bar Attendant
Waltz Golf Farm
01.2020 - 01.2020
Associate in Specialized Technology - IT Support Specialist
Berks Technical Institute
High School Diploma -
Boyertown Area SHS
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