Stephen Clark
Feasterville
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
28
28
years of professional experience
Work History
Cage Operations
LIVE Casino
04.2023 - Current
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Maintained a secure cash environment with diligent monitoring, surveillance, and adherence to internal controls.
- Ensured regulatory compliance by staying current on industry policies, laws, and updates as they relate to casino cash operations.
Mortgage Loan Processor
Nation One Mortgage Corporation
08.2020 - 01.2023
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Cage Cashier
Parx Casino
04.2018 - 05.2019
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed check cashing for customers based on company policies.
Mortgage Originator
Philadelphia Federal Credit Union
05.2018 - 01.2019
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
Mortgage Loan Processor
PHH Mortgage Services
03.1997 - 09.2017
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Education
Bachelor of Science - Business Management And Real Estate
Temple University
Philadelphia, PA05.1990
Skills
- Handle Large Cash Transactions
- Balance cash trays and deliver superior customer service
- Train subordinates in processes and paperwork
Avid Runner - High School Football Official
Various 5K's and 10 Mile Races and 30 year Football Official
Timeline
Cage Operations
LIVE Casino
04.2023 - Current
Mortgage Loan Processor
Nation One Mortgage Corporation
08.2020 - 01.2023
Mortgage Originator
Philadelphia Federal Credit Union
05.2018 - 01.2019
Cage Cashier
Parx Casino
04.2018 - 05.2019
Mortgage Loan Processor
PHH Mortgage Services
03.1997 - 09.2017
Bachelor of Science - Business Management And Real Estate
Temple University
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