Stephen Foka Nzaha
Hanover
Summary
Dynamic IT Specialist with proven expertise at YKCO in network troubleshooting and hardware configuration. Successfully enhanced system performance and user satisfaction through proactive problem-solving and effective user account management. Adept at software deployment and fostering team collaboration, consistently improving operational efficiency and reducing support response times.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Specialist
YKCO
03.2022 - 03.2024
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
IT Technician
Incubator by UCAC
07.2019 - 10.2019
- Contributed to the setup and management of network configurations, such as DNS and DHCP settings.
- Helped with the installation, setup, and upkeep of user devices, including desktops, laptops, and printers.
- Performed software updates and conducted antivirus scans to maintain system security and safeguard against cyber threats.
- Documented and tracked customer interactions, ensuring follow-ups and providing timely updates.
- Implemented process improvements for the support team, reducing customer wait times by 20%.
IT Technician
Oyenga Agency
12.2017 - 12.2018
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Network Administrator Intern
M-IT Academy
03.2015 - 01.2016
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Installed and configured network printers and other peripheral devices.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
Education
Master of Science - Management Information Systems
Catholic University of Central Africa
Cameroon, Africa07-2021
BBA - Telecommunications Management
National Advanced School of Posts And Telecoms
Cameroon | Africa01-2018
Skills
- Network troubleshooting
- Hardware configuration
- System installation
- Software deployment
- User account management
- LAN configuration
Skills
- Troubleshooting and Diagnostics
Certification
- CompTIA A+ - Computing Technology Industry Association. (In progress)
- IT Infrastructure Library (ITIL) Foundation Certification - AXELOS. (Planned for January 2026)
Timeline
IT Specialist
YKCO
03.2022 - 03.2024
IT Technician
Incubator by UCAC
07.2019 - 10.2019
IT Technician
Oyenga Agency
12.2017 - 12.2018
Network Administrator Intern
M-IT Academy
03.2015 - 01.2016
Master of Science - Management Information Systems
Catholic University of Central Africa
BBA - Telecommunications Management
National Advanced School of Posts And Telecoms