Stephen Groner
Selinsgrove
Summary
Dynamic professional with a proven track record at Merakey, delivering personalized care to individuals with disabilities while fostering independence. Skilled in problem-solving and communication, I effectively collaborated with teams to enhance client outcomes and trained staff to improve service delivery. Committed to advocating for client rights and optimizing support networks.
Overview
21
21
years of professional experience
Work History
Direct Support, Professional
Merakey
140 Pennsylvania Ave., Sunbury, PA
06.2016 - Current
- Provided personalized care and assistance to individuals with intellectual and developmental disabilities.
- Supported daily living activities, fostering independence and enhancing quality of life for clients.
- Implemented behavior management strategies to promote positive social interactions and emotional well-being.
- Maintained accurate documentation of client progress and incidents, ensuring compliance with regulatory standards.
- Collaborated with multidisciplinary teams to develop tailored support plans addressing individual client needs.
- Trained new staff on best practices in direct support, improving service delivery and team efficiency.
- Advocated for client rights and access to community resources, enhancing overall support networks.
- Conducted regular assessments to monitor client progress, adjusting strategies as necessary for optimal outcomes.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Professional Sales Associate
Sleepy’s
3757 Boston St Baltimore, Maryland
01.2005 - 06.2016
- Developed strong customer relationships through effective communication and personalized service.
- Demonstrated product knowledge to assist customers in selecting appropriate sleep solutions.
- Executed daily sales strategies, achieving consistent performance in a competitive retail environment.
- Trained and mentored new associates on product features and customer engagement techniques.
- Led initiatives to improve store layout, optimizing customer flow and increasing sales opportunities.
- Collaborated with management to implement promotional campaigns, driving customer traffic and satisfaction.
- Oversaw inventory management processes, ensuring accuracy and minimizing stock discrepancies.
- Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and repeat business.
Education
GED -
Overvale Platt High School
220 Coe Ave Meriden Ct 06450Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
Timeline
Direct Support, Professional
Merakey
06.2016 - Current
Professional Sales Associate
Sleepy’s
01.2005 - 06.2016
GED -
Overvale Platt High School