Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEPHEN HECKEL

Lancaster

Summary

Operations and team leader with 6+ years of management experience in retail and hospitality. Skilled in hiring, training, and motivating high-performing teams while driving operational efficiency and customer satisfaction. Proven success in reducing costs, improving workflows, and building strong employee and customer relationships.

Overview

9
9
years of professional experience

Work History

Assistant Branch Manager

The Restaurant Store
07.2019 - 08.2025
  • Partner with Branch Manager to oversee daily operations for a high-volume retail store, supporting both customer service and back-office functions.
  • Hired, trained, and developed a team of 40 employees, boosting retention and improving performance through cross-training and coaching.
  • Streamlined inventory management, reducing stock variances and minimizing waste while ensuring accurate ordering.
  • Built strong customer relationships, maintaining professional and friendly interactions that drove repeat business.
  • Contributed to a safe, organized, and efficient work environment, improving productivity and team engagement.

Restaurant Manager

Ruby Tuesday
08.2016 - 07.2019
  • Directed front- and back-of-house operations, supervising a team of 20 employees to deliver consistent service in a high-paced restaurant.
  • Recruited, trained, and cross-trained staff to improve scheduling flexibility and team efficiency.
  • Maintained accurate inventory and ordering processes, achieving cost savings by reducing food waste and improving accuracy.
  • Ensured compliance with health and safety regulations, contributing to strong inspection results and safe dining experiences.
  • Enhanced guest satisfaction by resolving issues quickly and maintaining a welcoming atmosphere.

Education

High School Diploma -

Lampeter Strasburg
Lancaster, PA
06.2009

Skills

  • Team Leadership & Staff Development
  • Operations & Workflow Optimization
  • Hiring, Training, and Coaching
  • Inventory & Cost Control
  • Customer Relationship Management
  • Scheduling & Labor Planning
  • Compliance & Safety Oversight
  • Problem Solving & Conflict Resolution

Timeline

Assistant Branch Manager

The Restaurant Store
07.2019 - 08.2025

Restaurant Manager

Ruby Tuesday
08.2016 - 07.2019

High School Diploma -

Lampeter Strasburg
STEPHEN HECKEL