STEPHEN HECKEL
Lancaster
Summary
Operations and team leader with 6+ years of management experience in retail and hospitality. Skilled in hiring, training, and motivating high-performing teams while driving operational efficiency and customer satisfaction. Proven success in reducing costs, improving workflows, and building strong employee and customer relationships.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
The Restaurant Store
07.2019 - 08.2025
- Partner with Branch Manager to oversee daily operations for a high-volume retail store, supporting both customer service and back-office functions.
- Hired, trained, and developed a team of 40 employees, boosting retention and improving performance through cross-training and coaching.
- Streamlined inventory management, reducing stock variances and minimizing waste while ensuring accurate ordering.
- Built strong customer relationships, maintaining professional and friendly interactions that drove repeat business.
- Contributed to a safe, organized, and efficient work environment, improving productivity and team engagement.
Restaurant Manager
Ruby Tuesday
08.2016 - 07.2019
- Directed front- and back-of-house operations, supervising a team of 20 employees to deliver consistent service in a high-paced restaurant.
- Recruited, trained, and cross-trained staff to improve scheduling flexibility and team efficiency.
- Maintained accurate inventory and ordering processes, achieving cost savings by reducing food waste and improving accuracy.
- Ensured compliance with health and safety regulations, contributing to strong inspection results and safe dining experiences.
- Enhanced guest satisfaction by resolving issues quickly and maintaining a welcoming atmosphere.
Education
High School Diploma -
Lampeter Strasburg
Lancaster, PA06.2009
Skills
- Team Leadership & Staff Development
- Operations & Workflow Optimization
- Hiring, Training, and Coaching
- Inventory & Cost Control
- Customer Relationship Management
- Scheduling & Labor Planning
- Compliance & Safety Oversight
- Problem Solving & Conflict Resolution
Timeline
Assistant Branch Manager
The Restaurant Store
07.2019 - 08.2025
Restaurant Manager
Ruby Tuesday
08.2016 - 07.2019
High School Diploma -
Lampeter Strasburg