Stephen Kliniewski
Philadelphia
Summary
Analytical, organized, and detail oriented as well as a collaborative team player with great problem-solving skills as well as analytical analysis skills along with detailed research skills as well as public history skills. Member of the SCLA honors society.
Customer service professional with track record of ensuring high-quality member interactions and support. Proven ability to build strong relationships and contribute to team goals through collaborative efforts. Known for reliability, adaptability, and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Membership Services Representative
Northeast Family YMCA
Philadelphia, PA
06.2021 - 09.2025
- Assisted clients with any questions of concerns with the account
- Conducted Tours of the facility to new clients
- Took cash or card payment for any fees, class registrations or school payments
- Assisted new clients with signing up for the YMCA and detailed the benefits of membership
- Assisted in other areas of the facility such as, Leader on duty forms, Child Watch and setting up and cleaning up after events
- Effectively closed the facility and made sure all members were out before doors were locked
- Locked up at night to ensure to security of the facility
- Maintained a clean environment for workers and clients inside the facility and outside
Education
BACHELOR OF ARTS - HISTORY, WRITING, RELIGIOUS STUDIES
The Pennsylvania State University
Abington, PADIPLOMA - undefined
MaST Community Charter School
PhiladelphiaSkills
- MS Office
- Salesforce
- Adobe Photoshop
- GIMP
- Membership processing
- Data entry proficiency
- Up-selling techniques
- Customer service
- Problem-solving
- Problem-solving skills
- Teamwork and collaboration
- Computer skills
- Customer service excellence
- Effective communication
- Adaptability and flexibility
Personal Information
Title: Customer Service/Member Service Representative
Timeline
Membership Services Representative
Northeast Family YMCA
06.2021 - 09.2025
DIPLOMA - undefined
MaST Community Charter School
BACHELOR OF ARTS - HISTORY, WRITING, RELIGIOUS STUDIES
The Pennsylvania State University