Stephen Ludka
Indiana
Summary
Dynamic Service Center Associate at Giant Food Stores with proven expertise in complaint handling and cash management. Recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in workload prioritization and Excel, consistently achieving sales targets while fostering a positive environment for both customers and colleagues.
Overview
2
2
years of professional experience
Work History
Service Center Associate
Giant Food Stores
12.2023 - Current
- Assisted customers with inquiries and provided product information to enhance service experience.
- Processed transactions accurately using point-of-sale systems and maintained cash drawer integrity.
- Collaborated with team members to ensure timely restocking of merchandise on sales floor.
- Maintained cleanliness and organization of service areas to promote a welcoming environment.
- Handled customer complaints professionally, escalating issues as necessary to ensure resolution.
- Assisted in training new hires, fostering an environment of continuous learning and growth for all associates.
Summer Camp Counselor
Upper Macungie Township
05.2025 - 08.2025
- Supervised daily activities and ensured safety of campers in outdoor and indoor environments.
- Facilitated engaging recreational programs that promoted teamwork and social skills among participants.
- Assisted in planning and organizing weekly schedules to enhance camper experiences and maintain structure.
- Implemented conflict resolution techniques to address camper disputes effectively and maintain a positive atmosphere.
Sales Associate
Rally House
10.2023 - 05.2024
- Assisted customers with product selection, ensuring satisfaction and enhancing shopping experience.
- Processed transactions efficiently, maintaining accuracy in cash handling and inventory management.
- Collaborated with team members to achieve sales targets, fostering a supportive work environment.
- Maintained product displays and organized merchandise to enhance store aesthetics and accessibility.
Education
High School Diploma -
Emmaus High School
Emmaus, PA05-2024
Bachelor of Science - Finance
Indiana University of Pennsylvania
Indiana, PA05-2028
Skills
- Workload prioritization
- Call center experience
- Complaint handling
- Task delegation
- Excel Proficiency
- Documentation and reporting
- Records management
- Cash Handling Accuracy and Accountability
- Account management
- Workflow management
Timeline
Summer Camp Counselor
Upper Macungie Township
05.2025 - 08.2025
Service Center Associate
Giant Food Stores
12.2023 - Current
Sales Associate
Rally House
10.2023 - 05.2024
High School Diploma -
Emmaus High School
Bachelor of Science - Finance
Indiana University of Pennsylvania