Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Stephen Ludka

Indiana

Summary

Dynamic Service Center Associate at Giant Food Stores with proven expertise in complaint handling and cash management. Recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in workload prioritization and Excel, consistently achieving sales targets while fostering a positive environment for both customers and colleagues.

Overview

2
2
years of professional experience

Work History

Service Center Associate

Giant Food Stores
12.2023 - Current
  • Assisted customers with inquiries and provided product information to enhance service experience.
  • Processed transactions accurately using point-of-sale systems and maintained cash drawer integrity.
  • Collaborated with team members to ensure timely restocking of merchandise on sales floor.
  • Maintained cleanliness and organization of service areas to promote a welcoming environment.
  • Handled customer complaints professionally, escalating issues as necessary to ensure resolution.
  • Assisted in training new hires, fostering an environment of continuous learning and growth for all associates.

Summer Camp Counselor

Upper Macungie Township
05.2025 - 08.2025
  • Supervised daily activities and ensured safety of campers in outdoor and indoor environments.
  • Facilitated engaging recreational programs that promoted teamwork and social skills among participants.
  • Assisted in planning and organizing weekly schedules to enhance camper experiences and maintain structure.
  • Implemented conflict resolution techniques to address camper disputes effectively and maintain a positive atmosphere.


Sales Associate

Rally House
10.2023 - 05.2024
  • Assisted customers with product selection, ensuring satisfaction and enhancing shopping experience.
  • Processed transactions efficiently, maintaining accuracy in cash handling and inventory management.
  • Collaborated with team members to achieve sales targets, fostering a supportive work environment.
  • Maintained product displays and organized merchandise to enhance store aesthetics and accessibility.

Education

High School Diploma -

Emmaus High School
Emmaus, PA
05-2024

Bachelor of Science - Finance

Indiana University of Pennsylvania
Indiana, PA
05-2028

Skills

  • Workload prioritization
  • Call center experience
  • Complaint handling
  • Task delegation
  • Excel Proficiency
  • Documentation and reporting
  • Records management
  • Cash Handling Accuracy and Accountability
  • Account management
  • Workflow management

Timeline

Summer Camp Counselor

Upper Macungie Township
05.2025 - 08.2025

Service Center Associate

Giant Food Stores
12.2023 - Current

Sales Associate

Rally House
10.2023 - 05.2024

High School Diploma -

Emmaus High School

Bachelor of Science - Finance

Indiana University of Pennsylvania
Stephen Ludka