Stephen Selmon
Norristown
Summary
Strategic Assistant General Manager skilled in inventory management, staff training, and customer relationship management. Enhances operational efficiency and ensures compliance with safety standards. Drives team supervision and training program implementation while resolving customer complaints and fostering collaboration to boost customer satisfaction and operational success.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Aldi
King of Prussia
01.2022 - Current
- Supervised team members to ensure customer service excellence and teamwork.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Assisted in managing daily store operations and maintaining high standards.
- Implemented training programs to enhance staff skills and product knowledge.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Coordinated inventory management processes for efficient stock control and replenishment.
- Monitored compliance with safety standards and company policies across the store.
Store Manager/Culinary Manager
Red Lobster
King of Prussia
10.2017 - 01.2022
- Supervised daily operations to ensure smooth store functionality.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory levels and ordered supplies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored staff on customer service best practices.
- Recruited, trained and supervised new employees.
- Scheduled employee shifts to optimize labor efficiency.
- Resolved customer concerns promptly to enhance satisfaction.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
High School Diploma -
West Chester East High School
West Chester, PA08-2001
Skills
- Inventory management
- Inventory control
- Operational efficiency
- Compliance monitoring
- Cash handling
- Team supervision
- Staff training
- Staff development
- Process improvement
- Strategic planning
- Problem solving
- Customer relationship management
- Conflict resolution
- Time management
Affiliations
- Work Part-time for Chester County Arc
Timeline
Assistant General Manager
Aldi
01.2022 - Current
Store Manager/Culinary Manager
Red Lobster
10.2017 - 01.2022
High School Diploma -
West Chester East High School