Stephen Shellhamer

Amazon – PA (Position)
Dates of Employment

• Lead & Manage a Team of AAs: Supervise a group of [#] AAs, ensuring adherence to company policies, safety protocols, and performance standards.
• Engagement & Safety Oversight: Focus on employee engagement, team motivation, and maintaining a strong safety culture within the department. Implemented initiatives to boost morale and ensure compliance with safety regulations.
• Trailer Utilization Project: Spearheaded a project to optimize trailer usage across the relo network, resulting in a $4M annual savings and improved operational efficiency.
• Policy & Compliance Enforcement: Ensure team adherence to Amazon’s policies, including training, coaching, and addressing performance or safety concerns as needed.

Fine Wine & Good Spirits – Seasonal Associate
Dates of Employment (e.g., Dec 2020 - Feb 2021)

• Trailer Unloading & Inventory Management: Unloaded trailers efficiently, ensuring all inventory was processed, organized, and stocked in accordance with company standards.
• Customer Assistance: Provided excellent customer service by assisting patrons with product selection, answering questions, and maintaining a clean and safe shopping environment.
• COVID-19 Safety Compliance: Adapted to new health and safety guidelines during the pandemic, ensuring social distancing, mask-wearing protocols, and sanitization efforts were strictly followed.
• Inventory Control: Assisted in maintaining an organized and accurate inventory, contributing to streamlined stock management and reduced discrepancies.

Mercedes-Benz of Lancaster – Lot Attendant / Detailer
Dates of Employment (e.g., June 2019 - Aug 2020)

• Vehicle Detailing & Cleaning: Responsible for cleaning and detailing loaner, new, and customer vehicles, ensuring they met the high standards expected by Mercedes-Benz clients.
• New Car Unboxing & Preparation: Assisted in unboxing and preparing new vehicles for display and delivery, ensuring each vehicle was properly inspected and ready for customer pickup.
• Lot Organization & Maintenance: Ensured the dealership lot was organized, clean, and visually appealing for customers, maintaining a professional and inviting atmosphere.
• Customer Satisfaction: Consistently provided excellent customer service by addressing any questions or concerns, ensuring customers were satisfied with their experience and the condition of their vehicles.