Stephen W. Kern
Pottstown,PA
Summary
Accomplished automotive management professional with over 25 years of dealership experience in finance, warranty, and operational compliance across high-volume brands including Mercedes-Benz, Honda, and Chevrolet. Recognized for expertise in warranty documentation accuracy, audit readiness, staff training, and regulatory compliance. Proven ability to build high-performing teams, streamline processes, and maintain exceptional manufacturer and customer satisfaction. Seeking to leverage deep dealership and compliance experience in a Warranty Representative & Trainer role.
Overview
33
33
years of professional experience
Work History
Finance Director
Mercedes-Benz of Doylestown
12.2023 - Current
- Oversee all finance and insurance operations, ensuring full compliance with manufacturer and state regulations.
- Audit warranty-related documentation for accuracy and funding readiness.
- Supervise and train finance staff in documentation standards and compliance procedures.
- Develop monthly and quarterly performance goals for warranty, product, and profitability metrics.
- Maintain detailed records and data tracking to support operational audits and continuous improvement.
Finance Director
Faulkner Honda
12.2021 - 12.2023
- Directed finance and warranty operations, ensuring compliance with all lender and OEM requirements.
- Led staff training on warranty documentation, deal structuring, and compliance accuracy.
- Managed funding timelines, warranty submissions, and customer communication standards.
- Transitioned to Mercedes-Benz of Doylestown following a corporate realignment after mentoring internal employees for advancement.
Business Manager
Keenan Honda
11.2008 - 12.2021
- Managed all finance and warranty processes with an emphasis on documentation precision and compliance.
- Ensured contracts, service agreements, and warranty registrations were accurate and audit ready.
- Trained finance and sales staff on warranty presentation, documentation, and compliance requirements.
- Consistently achieved and exceeded department funding and warranty accuracy goals.
Business Manager / Sales Manager
Keenan’s Chevrolet of Limerick
11.2001 - 11.2008
- Oversaw finance operations, including warranty and loan documentation accuracy.
- Managed sales staff performance and adherence to manufacturer guidelines.
- Analyzed credit and warranty records to ensure approval integrity and customer satisfaction.
Sales Associate
B.J. Marchese Chevrolet
10.1996 - 11.2001
- Delivered excellent customer service while accurately presenting warranty and vehicle protection options.
Assistant Manager
Herman’s Sports
06.1992 - 10.1996
- Association for Finance & Insurance Professionals (AFIP) Certified
- Member, Professional Business Managers Association
- Recognized for multiple consecutive years of 100% compliance in deal-funding and warranty documentation audits
- Achievements
Skills
- Warranty Policy & Compliance, Documentation Review & Auditing, Deal Funding & Title Processing, Staff Training & Development, Regulatory & Financial Compliance, Customer Experience & Retention, Manufacturer Relations, Dealership Operations Leadership, Process Improvement & Quality Assurance
Timeline
Finance Director
Mercedes-Benz of Doylestown
12.2023 - Current
Finance Director
Faulkner Honda
12.2021 - 12.2023
Business Manager
Keenan Honda
11.2008 - 12.2021
Business Manager / Sales Manager
Keenan’s Chevrolet of Limerick
11.2001 - 11.2008
Sales Associate
B.J. Marchese Chevrolet
10.1996 - 11.2001
Assistant Manager
Herman’s Sports
06.1992 - 10.1996
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