Summary
Overview
Work History
Education
Skills
Timeline
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Sterling Zivanovich

Harrisburg

Summary

Dynamic Senior Master Technician at Hoffman Ford Inc, recognized for expert troubleshooting and advanced diagnostics. Enhanced customer loyalty through exceptional service and implemented procedures that boosted preventative maintenance adherence, reducing long-term repair costs. Proficient in complex problem-solving and skilled in electrical repair, driving efficiency in warranty claims management.

Overview

6
6
years of professional experience

Work History

Senior Master Technician

Hoffman Ford Inc
03.2019 - Current
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Mastered Engine, Transmission, and Chassis system and trained new employees on proper procedures.
  • Managed warranty claims efficiently, ensuring proper documentation and timely submission to manufacturers for reimbursement approval process completion.
  • Stayed current on industry trends, attending training sessions and workshops to continually improve technical expertise.
  • Increased repeat business by building strong relationships with clients through exceptional customer service.
  • Implemented procedures that increased preventative maintenance adherence rates among customers leading to reduced long-term repair costs.

Education

Associate of Applied Science - Automotive Technology

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Expert troubleshooting
  • Hand and power tools
  • Troubleshooting skills
  • Preventive maintenance services
  • Advanced diagnostics
  • Electrical repair procedures
  • Advanced repair techniques
  • Complex Problem-solving
  • Maintenance scheduling
  • Calibration

Timeline

Senior Master Technician

Hoffman Ford Inc
03.2019 - Current

Associate of Applied Science - Automotive Technology

Harrisburg Area Community College

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Sterling Zivanovich