Steve Jacoby
Hanover
Summary
Dedicated automotive professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Manager with over 19 years of experience in the automotive industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Estimator/Service Advisor
Caliber Collision
Hanover
06.2023 - Current
- Communicated with customers to explain estimates and address concerns effectively.
- Utilized estimating software to generate detailed cost assessments for repairs.
- Maintained updated knowledge of industry trends and pricing for accurate estimations.
- Coordinated with suppliers to source parts needed for vehicle repairs efficiently.
Rental Car and Reconditioning Shop Manager
Hanover Auto Team
Hanover
12.2006 - 06.2023
- Executed sales and marketing initiatives, boosting company revenue.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Partnered with outside sales to identify critical accounts for growth opportunities.
- Resolved customer disputes, enhancing relationships and expanding customer base.
- Tracked employee attendance and punctuality, addressing issues promptly to prevent recurrence.
- Scheduled shifts based on customer traffic and employee strengths for optimal coverage.
- Recruited, hired, and trained initial personnel, establishing key functions for new department.
- Developed and implemented policies to enhance productivity while reducing costs.
Education
High School Diploma -
New Oxford Senior High School
New Oxford, PASkills
- Rental Market
- Parts sourcing
- Vehicle repair
- Rental Agreement
- Employee scheduling
- Relationship building
- Inventory management
- Staff Management
- Policies and procedures
- Business planning
- Operations management
- Estimating software
- Problem solving
Personal Information
Title: Manager
Timeline
Estimator/Service Advisor
Caliber Collision
06.2023 - Current
Rental Car and Reconditioning Shop Manager
Hanover Auto Team
12.2006 - 06.2023
High School Diploma -
New Oxford Senior High School
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