Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
Generic

Steven Bailey

VIP ACCOUNT MANAGEMENT
Panama City

Summary

I am a versatile professional with extensive experience in VIP account management and sales. Proven ability to build and maintain strong client relationships, drive revenue growth, and optimize operational efficiency. Adept at coaching, training and development with a focus on customer satisfaction and retention. Strong background in managing high-value players.

Overview

17
17
years of professional experience
2
2
Languages

Work History

VIP Account Manager

Lacias
01.2024 - 01.2025
  • Managed and nurtured relationships with high-value sportsbook and casino players, ensuring exceptional customer satisfaction and long-term loyalty.
  • Managed portfolio of 400+ VIP Players
  • Contributing to an average $500,000 in net revenue monthly
  • Collaborated with internal teams, including marketing and operations, to optimize VIP services and deliver a seamless gaming experience.
  • Analyzed player behavior and gaming preferences to identify opportunities for increased retention and revenue growth.

VIP Host • VIP Account Manager

SquareBox
01.2020 - 01.2023
  • Provided personalized service and exclusive experiences to high-value players in the igaming industry
  • Built strong relationships with high rollers to ensure satisfaction and loyalty.
  • Engaged VIP players through tailored promotions
  • Collaborated closely with VIP players to understand gaming preferences and anticipate needs.

Service to Sales Manager • Senior Sales Supervisor

Sitel
01.2018 - 01.2019
  • Drive sales performance & key metrics
  • Strategic planning to meet business requirements
  • Promote & champion ethical sales environment
  • Audits
  • Weekly Calibrations
  • Manage monthly incentive & bonus payout

Sales Coach • Sales Supervisor

Sitel
Panama City, Provincia de Panama
01.2015 - 01.2018
  • Coaching and development
  • Supervised a team of sales associates, providing training, mentorship, and daily direction to ensure high performance and motivation.
  • Monitored KPIs and implemented performance improvement plans to meet and exceed sales targets.
  • Handled customer escalations and resolved issues promptly to maintain high levels of customer satisfaction.
  • Collaborated with management to develop and execute strategic sales initiatives and promotional campaigns.
  • Conducted regular team meetings to review goals and share updates.

Sales Coach • Sales Supervisor

EGS
01.2012 - 01.2014
  • Analyze account’s sales performance
  • Creating strategies to promote sales initiative
  • Create and regulate Bonus and Payouts
  • Weekly calibration- Client/Staff/Agents
  • Coaching and development
  • Pioneer action plans

Account Payable Jr • Accounting Clerk

Grand Palladium Resort and Spa
01.2008 - 01.2009
  • Analyze and post invoices.
  • Filing and maintaining the ledger
  • Balancing accounts and analyzing financial statements.
  • Prepare payment sheets and cheques.
  • Prepare bank reconciliation.

Education

High School -

St. Catherine High School

Digital Marketing and Brand Management - undefined

ULACIT

Skills

  • Microsoft Office

  • Coaching Development

  • Team Management

  • Project Management

  • Strategic Planning

  • Team Collaboration

  • Power BI

  • Zendesk

Personal Information

Date of Birth: 03/02/90

Timeline

VIP Account Manager

Lacias
01.2024 - 01.2025

VIP Host • VIP Account Manager

SquareBox
01.2020 - 01.2023

Service to Sales Manager • Senior Sales Supervisor

Sitel
01.2018 - 01.2019

Sales Coach • Sales Supervisor

Sitel
01.2015 - 01.2018

Sales Coach • Sales Supervisor

EGS
01.2012 - 01.2014

Account Payable Jr • Accounting Clerk

Grand Palladium Resort and Spa
01.2008 - 01.2009

Digital Marketing and Brand Management - undefined

ULACIT

High School -

St. Catherine High School

Similar Profiles

CREATE PROFILE
Steven BaileyVIP ACCOUNT MANAGEMENT