Steven Battle

• Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in customer delivery expectations.
• Cultivated focus on customer service and satisfaction with well-trained, empowered team.
• Managed multiple ISPs along with 3PL staff.
• Controlled location operational expenses and maintained budgets through balance of P&L.
• Converted the inbound delivery schedule to decrease labor

Managed staff at MDO setting working with Home Depot systems

• Oversaw daily check in operations, ensuring compliance with safety protocols and operational standards.
• Helped train new administrators on appliance delivery process
• Assisted with staff reviews and helped set up goals to maximize their potential
• Completed inventory audits for parts and appliances
• Set up back hauls for returning merchandise

• Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
• Worked directly with account managers to provide customers with high quality finished products
• Trained and mentored new staff on operational procedures, enhancing team productivity and compliance.
• I was in charge of the safety committee for several years and traveled for training on Lockout Tagout procedures for heavy equipment
• Developed training programs focused on equipment usage and safety standards, increasing employee competency.