Steven Brooks
Philadelphia,PA
Summary
An experienced individual in the behavioral health field seeking an opportunity to provide patient care in an inpatient, outpatient or residential setting. Individual is flexible, reliable and goal oriented to complete necessary tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Outreach Specialist
Holcomb Behavioral Health Systems
06.2024 - Current
- Maintained patient safely by completing supervision rounds of assigned patients and ensuring the residential space was secured at all times through periodic walk throughs.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
- Maintained positive relationships with consumers and regularly reached out to offer assistance to individuals.
- Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
Residential Counselor
Surge Recovery
08.2021 - Current
- Maintained patient safely by completing supervision rounds of assigned patients and ensuring the residential space was secured at all times through periodic walk throughs.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
- Maintained positive relationships with consumers and regularly reached out to offer assistance to individuals.
- Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
Operator ( Tray Former)
JBS Beef Plant
03.2022 - 07.2022
- Operating and monitoring machinery:
- Inspecting and maintaining the machine: Operator ensured the trays were being formed correctly and ensuring the equipment was operating appropriately.
- Ensuring quality control: Operator checked for defects or blemishes in the formed trays. This is a critical quality assurance step to ensure products are packaged securely for shipping and display.
- Adhered to safety and sanitation standards : By acting in compliance with state safety and sanitation regulations.
- . Troubleshooting problems: Operator troubleshooted issues that occurred during the tray forming process and properly communicated any issues through proper chain of command.
- Maintaining a steady supply: Operator was a member of a collaborative team on the processing line ensuring a continuous flow of work and successfully accomplishing production goals in a timely manner.
Education
GED -
Bartram High School
01.2010
Skills
- Maintaining client records
- Collaboration and teamwork
- Goal setting
- Crisis intervention
- Employee training
- Resident support
- Cultural sensitivity
- Life skills development
- Patient relationship management
- Application processes
- Data entry software
- Client advocacy
- Implementing client care plans
- De escalation tactics
- Issue reporting
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Reliability
- Documentation skills
Certification
- Forklift Certification
- Class A CDL
- Global CDL School completed in 2022.
Timeline
Outreach Specialist
Holcomb Behavioral Health Systems
06.2024 - Current
Operator ( Tray Former)
JBS Beef Plant
03.2022 - 07.2022
Residential Counselor
Surge Recovery
08.2021 - Current
GED -
Bartram High School