Steven Deitz
Property Management/Resident Services Coordinator
Holmes,PA
Summary
Efficient property management professional with 6+ years of experience and a proven knowledge of contract compliance, customer communications, and key account management. Aiming to leverage my skills to successfully fill the management role at your company. I am a detail-oriented team player and leader with strong organizational skills that aims to bring experience and professionalism in order to elevate my environment.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
RESIDENT SERVICES COORDINATOR
First Service Residential
08.2016 - Current
- AR & AP office responsibility
- Assist in managing a staff of approximately 25 personnel.
- Provide excellent customer service and maintain open lines of communication with staff and residents.
- Log work requests and generate work orders for maintenance staff and/or contractors.
- Knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association.
- Perform Contract Management for the Association
- Distribution of all mass communications to staff and residents.
- Gather proposals from various vendors, assess and present to Property Manager for contract approvals.
- Assist engineering staff in solving building issues and placing orders necessary to complete projects in a timely manner.
- Mentored and guided staff to enhance performance and exceed resident expectations.
- Delivered high level of service to vendors to both maintain and extend relationship for future business opportunities.
- Maintained open communication by presenting regular updates on project status to residents.
- Assist Property Manager in keeping a professional, organized, and safe environment for employees and residents.
- Implement innovative strategies to increase resident engagement in community activities and initiatives.
- Promote resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
- Assisted in the development of annual budgets.
CONDOMINIUM MESSENGER
Rittenhouse Hotel & Condominiums
Philadelphia, New York
01.2002 - 08.2016
- Effectively answer and complete any and all resident inquiries, requests, and tasks assigned in an efficient and timely manner
- Cross train newly hired messengers and front desk personnel in all duties necessary for their position and provide orientation of the property
- Maintain & drive residents in the condominium town car to desired destinations
- Provide excellent customer service and communication to all Rittenhouse residents
- Maintain accurate information of all incoming/outgoing resident packages
Education
High School Diploma -
Annville Cleona High School
Annville, PA 09.1994 - 06.1997
Associates Degree - Graphics/Computer Animation & 3D Design
THE ART INSTITUTE OF PHILADELPHIA
Philadelphia, PA 09.1997 - 09.1999
Skills
Excellent problem solving skills
Knowledgeable in various trades ie, electrical, plumbing, carpentry etc
Proficient in Word, Excel, Adobe Photoshop, Reader
AR/AP Accounting experience/Budget preparation
Attention to Detail
Excellent Communication
Analytical and Critical Thinking
Organization and Time Management
MS Office
Maintenance and Repair
Teamwork and Collaboration
Planning and Coordination
Problem-Solving
Training and Development
Software Proficiency
Dependable and Responsible
Staff Management
Policies and procedures
Project Management
Contract Management
Budgeting
Accomplishments
- Used Microsoft Excel, and Microsoft Word to develop contract tracking spreadsheets, budget preparation, proposals, communication etc.
- Supervised team of 26 staff members.
- Presented with multiple accolades from residents and management for countless improvements throughout the building and residences.
- Collaborated with the team of in the development of many projects and cost saving measures throughout the building.
- Implemented a new complete building management program by introducing BuildingLink Management Software for scheduling, property tasks, front desk utilization and resident transparency.
- Conflict Resolution - Responsible for handling resident's account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
- Recognized by the corporation as the employee that exemplifies a candidate in my position. Was asked to create a "Position Spotlight: detailing career path, skills, and position requirements.
- Achieved multiple years of excellent evaluation reviews and accolades for performance in my position.
Timeline
RESIDENT SERVICES COORDINATOR
First Service Residential
08.2016 - Current
CONDOMINIUM MESSENGER
Rittenhouse Hotel & Condominiums
01.2002 - 08.2016
Associates Degree - Graphics/Computer Animation & 3D Design
THE ART INSTITUTE OF PHILADELPHIA
09.1997 - 09.1999
High School Diploma -
Annville Cleona High School
09.1994 - 06.1997
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