Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Steven Faber

Apollo,PA

Summary

Dynamic Benefits Subject matter expert with extensive experience in customer service. Highly organized professional establishes relationships with stakeholders. Stays calm under pressure.

Results-oriented sales worker engages with key environments and people to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

13
13
years of professional experience

Work History

Reimbursement Specialist

PSC
01.2024 - Current
  • Work to contact insurances and verify benefits for products
  • Help to identify trends and system enhancements
  • Provide assistance in testing new system enhancements
  • Maintained an uncompromising promise to quality

Benefits Verification Specialist

ConnectiveRx
12.2023 - 01.2024
  • Confirmed patients' benefits enrollment for accuracy and inputted all data into CRM.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Built relationships with vendors to foster quality service delivery.
  • Observed strict procedures to maintain data and plan participant confidentiality.

Benefits Specialist

CVS Specialty
10.2012 - 10.2023
  • Collaborated with Leadership to develop and maintain up-to-date benefits training manual.
  • Resolved issues and inquiries from patients and prescribers regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Built relationships with vendors to foster quality service delivery.
  • Provided a resource to manufacturer and client support in both confirming, testing and honest feedback about current and future projects.

Education

BA - General Science, Minor in Forensic Science

Mercyhurst University
Erie, PA
01.2009

Skills

  • SQL Studio presence and query writing aptitude
  • Seen Native Salesforce report generator operate
  • Hunger to understand why a thing actually is/does what it says/does
  • Want to make things ever better/best
  • Great understanding of the Drug life cycle
  • Ability to work with all sorts of different levels of the business
  • Eligibility verification
  • Insurance verification

Languages

English
Native or Bilingual
French
Limited Working
Arabic
Elementary

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Growing herbs, vegetables, or fruits in home gardens
  • Animal Care: I recently adopted a new puppy, Dexter

Timeline

Reimbursement Specialist

PSC
01.2024 - Current

Benefits Verification Specialist

ConnectiveRx
12.2023 - 01.2024

Benefits Specialist

CVS Specialty
10.2012 - 10.2023

BA - General Science, Minor in Forensic Science

Mercyhurst University

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Steven Faber