Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Steven Graffunder

Selinsgrove

Summary

Versatile and results-driven professional with a robust background in small business operations, notably at Graffunder’s Upholstering. Excelled in enhancing service quality assurance and customer relations, achieving significant customer satisfaction. Skilled in project management and staff training, adept at optimizing processes and driving business growth.

Experienced with retail management, utilizing strategic planning to optimize store performance. Uses leadership skills to foster productive team environment. Track record of effective inventory management and customer relationship building.

Offering combination of strong interpersonal skills and passion for retail. Brings ability to quickly learn industry-specific knowledge and knack for managing inventory and handling sales transactions. Ready to use and develop communication and organizational skills in [Desired Position] role.

Tactful business owner with background independently managing and running [Type] shop with numerous brands and products. Adept at helping customers select perfect products for specific needs, handling inventory and supplies as well as keeping abreast with latest trends and products.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

37
37
years of professional experience

Work History

Shop Owner

Graffunder’s Upholstering
09.1987 - Current
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.

Upholsterer

Family Practice
02.2022 - 02.2024
  • Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Implemented quality control measures to ensure all finished products met or exceeded client expectations.
  • Measured, cut and sewed materials to fit specifications.
  • Maintained a well-organized work environment, ensuring tools and materials were readily available for each task.
  • Disassembled [Products] to reupholster fabric.
  • Repaired damaged furniture frames before reupholstering, ensuring structural integrity was maintained in completed projects.
  • Reduced waste through precise material measurements and cutting techniques, contributing to cost savings on projects.
  • Managed multiple concurrent projects while maintaining consistent communication with clients regarding progress updates.
  • Maintained detailed records of client preferences and project specifications, enabling efficient completion of future projects for repeat customers.

Sales Associate

Lowes Home Improvment
05.2020 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Quality Control Technician

Woodmode
05.1999 - 02.2015
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Proposed corrective actions to address recurring quality issues.

Education

High School Diploma -

Abraham Lincoln
Philadelphia, PA

Advanced Electronics And Troubleshooting

Naval Sonar Technician Training
San Diego, CA
04-1981

Skills

  • Pricing strategy
  • Business operations
  • Customer service background
  • Staff hiring and training
  • Supplier negotiation
  • Tax and legal compliance
  • Up-selling strategies
  • Customer relations
  • Operations management
  • Project management
  • Small business operations
  • Service quality assurance
  • Process optimization

Interests

  • Cooking
  • Gardening
  • I like working with my hands and fixing things
  • Growing herbs, vegetables, or fruits in home gardens
  • Avid Reader
  • Drawing and Painting
  • I like trying new recipes and food trends
  • I participate in a variety of outdoor recreational activities
  • Woodworking
  • Music
  • Crafting and DIY Projects
  • DIY and Home Improvement
  • Strategy Games

Timeline

Upholsterer

Family Practice
02.2022 - 02.2024

Sales Associate

Lowes Home Improvment
05.2020 - 02.2022

Quality Control Technician

Woodmode
05.1999 - 02.2015

Shop Owner

Graffunder’s Upholstering
09.1987 - Current

High School Diploma -

Abraham Lincoln

Advanced Electronics And Troubleshooting

Naval Sonar Technician Training
Steven Graffunder