Steven Jones
PHILADELPHIA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Senior Account Executive
T-Mobile
08.2023 - Current
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Prepared documentation, finalized sales and maintained records.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Cold called prospects to explain partnership benefits, representing company values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promoted company offerings to diverse customers with targeted and disciplined approach.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Senior Business Account Executive
Comcast Business
03.2022 - Current
- Built relationships with customers and community to promote long term business growth.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Researched potential clients and markets to prepare for appointments.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Mobile Expert
T-Mobile
07.2016 - 02.2022
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted and supported training of new sales associates.
- Accepted and processed payments and purchases for new equipment using POS system.
Mentor
Cellular Sales Verizon
03.2015 - 07.2016
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in developing self-confidence and positive self-image.
- Provided guidance on stress management and grounding techniques to reduce overwhelm.
- Assisted mentees in setting and achieving educational and career goals to encourage independence.
- Monitored behavior and reported any incidents to appropriate personnel.
- Regularly assessed progress and provided feedback to support continued development.
Sales Associate
Executive Cellular Phones
08.2012 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Business Administration - Business Administration And Management
West Chester University of Pennsylvania
West Chester, PA08.2010
High School Diploma -
North Catholic HS
Philadelphia06.2008
Skills
- Sales Cycle Management
- Hosting Meetings
- Salesforce Software
- Site Visits
- Business Partnerships
- Client Rapport-Building
- Market Conditions
- Customer Referrals
- New Territory Penetration
- Consultative Sales Techniques
- Verbal and Written Communication
- Technology Proficiency
- Product and Service Knowledge
- Business Relationship Cultivation
- Effective Project Management
- Deal Closing
- Loyalty Programs
- Effective Customer Communication
- Brand Visibility
- Key Relationships
- Profit Target Achievement
Timeline
Senior Account Executive
T-Mobile
08.2023 - Current
Senior Business Account Executive
Comcast Business
03.2022 - Current
Mobile Expert
T-Mobile
07.2016 - 02.2022
Mentor
Cellular Sales Verizon
03.2015 - 07.2016
Sales Associate
Executive Cellular Phones
08.2012 - 03.2015
Associate of Business Administration - Business Administration And Management
West Chester University of Pennsylvania
High School Diploma -
North Catholic HS
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