Steven Krenisky
Markleton
Summary
Assistant Store Manager with expertise in customer satisfaction and inventory management, driving sales growth through strategic team training and problem-solving. Proficient in electrical and plumbing maintenance, enhancing customer loyalty via effective communication and personalized service. Experienced in installing water heaters, toilets, and electrical fixtures, ensuring a clean and safe work environment.
Overview
39
39
years of professional experience
Work History
Assistant Store Manager
Lowe's
11.1996 - 02.2025
- Assisted in managing daily store operations to enhance customer satisfaction.
- Trained and mentored team members on product knowledge and customer service techniques.
- Streamlined inventory management processes to improve stock availability and reduce discrepancies.
- Collaborated with department managers to implement promotional strategies driving sales growth.
- Ensured compliance with safety standards and protocols, fostering a secure shopping environment.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise placement.
- Developed effective scheduling practices, optimizing staff productivity during peak hours.
- Resolved customer inquiries and complaints efficiently, improving overall store reputation and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Installation Team
Hi-way Hardware
03.1986 - 07.1996
- Exhibited self-motivation and accountability in diverse assignments.
- Adapted quickly to changing situations, highlighting rapid learning capabilities.
- Worked efficiently in high-pressure environments, ensuring task completion.
- Balanced teamwork with independent contributions to achieve goals.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma - Academic
Ferndale Area High School
Ferndale, PASkills
- Problem-solving
- Customer service
- Customer
Electrical maintenance
Plumbing maintenance
Painting maintenance
Flooring maintenance
Timeline
Assistant Store Manager
Lowe's
11.1996 - 02.2025
Installation Team
Hi-way Hardware
03.1986 - 07.1996
High School Diploma - Academic
Ferndale Area High School