Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Krenisky

Markleton

Summary

Assistant Store Manager with expertise in customer satisfaction and inventory management, driving sales growth through strategic team training and problem-solving. Proficient in electrical and plumbing maintenance, enhancing customer loyalty via effective communication and personalized service. Experienced in installing water heaters, toilets, and electrical fixtures, ensuring a clean and safe work environment.

Overview

39
39
years of professional experience

Work History

Assistant Store Manager

Lowe's
11.1996 - 02.2025
  • Assisted in managing daily store operations to enhance customer satisfaction.
  • Trained and mentored team members on product knowledge and customer service techniques.
  • Streamlined inventory management processes to improve stock availability and reduce discrepancies.
  • Collaborated with department managers to implement promotional strategies driving sales growth.
  • Ensured compliance with safety standards and protocols, fostering a secure shopping environment.
  • Analyzed sales data to identify trends, informing strategic decisions for merchandise placement.
  • Developed effective scheduling practices, optimizing staff productivity during peak hours.
  • Resolved customer inquiries and complaints efficiently, improving overall store reputation and loyalty.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Installation Team

Hi-way Hardware
03.1986 - 07.1996
  • Exhibited self-motivation and accountability in diverse assignments.
  • Adapted quickly to changing situations, highlighting rapid learning capabilities.
  • Worked efficiently in high-pressure environments, ensuring task completion.
  • Balanced teamwork with independent contributions to achieve goals.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma - Academic

Ferndale Area High School
Ferndale, PA

Skills

  • Problem-solving
  • Customer service
  • Customer
  • Electrical maintenance

    Plumbing maintenance

    Painting maintenance

    Flooring maintenance

Timeline

Assistant Store Manager

Lowe's
11.1996 - 02.2025

Installation Team

Hi-way Hardware
03.1986 - 07.1996

High School Diploma - Academic

Ferndale Area High School
Steven Krenisky