Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Steven Shapiro

Carbondale
Steven Shapiro

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Dependable Concessions Worker with eye for detail and resilient composure under pressure. Provides exceptional customer service with adept time awareness and problem-solving instincts. Enthusiastically accommodates individual concession requirements through strong attentiveness and professional demeanor.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

6
years of professional experience

Work History

Geisinger Community Medical Center
Scranton

Patient Access Representative
07.2023 - 05.2025

Job overview

  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Verified patient insurance eligibility and entered patient information into system.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Facilitated communication between patients and various departments and staff.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Addressed bad debts in line with set protocols.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Trained new staff on hospital processes and procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across guidelines.
  • Engaged with patients to provide critical information.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Paid attention to detail while completing assignments.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Provided professional services and support in a dynamic work environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Greeted and assisted patients with check-in procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Taught patients and families to use at-home medical equipment.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Resolved customer complaints using established follow-up procedures.
  • Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Managed incoming faxes related to patient registration processes.
  • Scanned documents into electronic medical records system.

Wegmans

Cashier
10.2022 - 07.2023

Job overview

  • Assisted customers in finding items
  • Welcomed customers
  • Assisted customers in finding or ordering merchandise
  • Processed cash, check, or credit transactions with accuracy
  • Handled customer complaints and concerns
  • Scan goods and ensure pricing is accurate
  • Redeem stamps and coupons
  • Track transactions on balance sheets and report any discrepancies
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Improved transaction speed without sacrificing accuracy by staying up to date on product pricing changes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Tallied cash drawer at beginning and end of each work shift.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Regal Entertainment Group

Concession Stand Worker
11.2019 - 06.2022

Job overview

  • Take customer orders and assemble them correctly
  • Check identification for age-restricted items, such as alcoholic beverages
  • Accept payment from customers via a cash register
  • Answer questions about concession stand location, prices of goods sold there, and other questions about tickets or other items sold
  • Complete inventory sheets daily, noting supplies that need to be replenished.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Prepped food items for later use to save staff time during busy hours.
  • Responded to customer complaints to help resolve issues.
  • Loaded perishable items into climate-controlled coolers to prevent food spoilage.
  • Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Increased sales by creating visually appealing displays for food items and promotional materials.
  • Assisted in inventory management, keeping track of stock levels and promptly ordering supplies as needed.
  • Adhered to health and safety regulations, maintaining proper food handling practices at all times.
  • Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
  • Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
  • Consistently prioritized customer satisfaction, going above and beyond expectations to deliver an enjoyable experience for all patrons.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

Carbondale Area High School
Carbondale, PA

High School Diploma
06.2013

Skills

  • Cashiering (4 years)
  • Food Handling (2 years)
  • Upselling (2 years)
  • Retail Sales (2 years)
  • Basic math (3 years
  • Computer skills (3 years)
  • POS Systems Operations (4 years)
  • Credit and Cash Transactions (4 years)
  • Restocking
  • Identification Checks (4 years)
  • Cash Management (4 years)
  • Customer Service Excellence (4 years)
  • Total Payment Calculation (4 years)
  • Cash Drawer Management (4 years)
  • HIPAA Compliance
  • Registration and Scheduling
  • Clerical and Filing Support
  • Records Management
  • Gathering Information from Patients
  • Explaining Policy and Procedures
  • Healthcare systems navigation
  • Payment Collection (4 years)
  • System Updating
  • Patient Education
  • Problem-Solving (4 years)
  • Patient Confidentiality and Data Security
  • Pre-Admission Requests
  • Medical Terminology
  • Administrative and Office Support
  • Insurance Authorizations
  • Appointment Scheduling
  • Patient Needs Assessment and Referral
  • Microsoft Office (4 years)
  • Bank deposit (4 years)
  • Insurance verification
  • HIPAA compliance
  • Registration and admissions
  • Strong empathy
  • Patient registration

Languages

5

Timeline

Patient Access Representative

Geisinger Community Medical Center
07.2023 - 05.2025

Cashier

Wegmans
10.2022 - 07.2023

Concession Stand Worker

Regal Entertainment Group
11.2019 - 06.2022

Carbondale Area High School

High School Diploma

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Steven Shapiro