STEVEN SHEPHERD
Willow Street
Summary
Dynamic professional with a strong background as a Military Police Officer in the U.S. Army, skilled in conflict de-escalation and strategic thinking. Proven ability to train and mentor recruits, enhancing team performance and mission success. Exceptional customer service experience as a Sales Associate at Weis Market, adept at building relationships and resolving issues efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Military Police Officer
U.S. Army
07.2020 - Current
- Assisted in training new recruits on the proper use of firearms, defensive tactics, and arrest techniques.
- Prepared detailed reports documenting all aspects of each incident, including witness statements, and physical evidence collected.
- Utilized specialized law enforcement training to enforce laws on military installations.
- Displayed excellent interpersonal skills while interacting with people from diverse backgrounds.
- Developed and implemented effective strategies for responding to emergency situations.
- Provided guidance and support to subordinate personnel in order to ensure mission success.
- Trained and managed new recruits in tactical and combat warfare.
Sales Associate
Weis Market
Willow Street
01.2017 - 05.2020
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement
- Handled customer complaints and inquiries in a courteous and efficient manner
- Built relationships with potential customers by providing helpful advice on product selection
Education
High School Diploma -
Lampeter Strasburg High School
Lampeter05.2020
Skills
- Situational control
- Conflict de-escalation
- Customer service
- Stocking and receiving
- Strategic thinking
- Decision-making
- Mentorship training
- Career development
- Group instruction
Affiliations
- Attends church
- Volunteers in the community within my installations
- Received Superior Academic Achievement Certificate at Wightman NCO Academy
Certification
- Adult CPR/AED - September 13th, 2022
- FEMA IS-00100.C - November 20th, 2019
- FEMA IS-00200.C - November 20th, 2019
- FEMA IS-00700.B - November 20th, 2019
- FEMA IS-00800.C - November 20th, 2019
References
References available upon request.
Timeline
Military Police Officer
U.S. Army
07.2020 - Current
Sales Associate
Weis Market
01.2017 - 05.2020
High School Diploma -
Lampeter Strasburg High School
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