Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Timeline
Generic

Steven Silver

Philadelphia

Summary

Dynamic professional with extensive experience in research and development, child welfare, and customer service. Proven track record in grant proposals and effective budget management. Adept at community outreach and project management, fostering partnerships to enhance service delivery and drive impactful initiatives. Strong interpersonal skills and strategic planning expertise.

Overview

11
11
years of professional experience

Work History

Assistant Director of Research and Development

Saint Joseph's University
Philadelphia
06.2023 - Current
  • Oversaw daily operations of department, ensuring efficient workflow and resource allocation.
  • Coordinated five monthly health promoter clinics for underserved populations in Philadelphia.
  • Established partnerships with academic departments and community healthcare organizations to expand service reach.
  • Managed department budget, optimizing revenue, expenses, gifts, and in-kind donations.
  • Guided student development as an academic advisor for Healthcare Ethics minor.
  • Co-wrote grant proposals with University Advancement team, securing $1.2 million in funding since 2023.
  • Provided administrative support for Gustafson and Michael Morris Research Fellow Grants committees.
  • Monitored compliance with contracts and budgets to ensure accountability and transparency.

CUA Admissions Coordinator

Bethanna
Philadelphia
09.2016 - Current
  • Monitored resource home availability while assisting case management with assignments.
  • Updated client information within internal database to ensure accuracy.
  • Reported findings and recommendations for cases to relevant stakeholders.
  • Provided after-hour coverage, maintaining flexibility for emergencies.
  • Resolved reconciliation forms and system errors, ensuring timely payments for families and agencies.
  • Initiated contact to gather required clinical and demographic data from patients.
  • Created training materials and guidance documents for team use.
  • Served as intake representative for CUA, composing and distributing meeting notes and correspondence.

Research and Development Coordinator

Saint Joseph's University
Philadelphia
01.2022 - 06.2023
  • Supported Director and Assistant Director by preparing contracts for ethical consultation.
  • Monitored compliance with signed contracts, partnership budgets, and payment schedules.
  • Tracked charges for Bioethical Institute services, aiding benchmarking efforts for leadership.
  • Coordinated legal review and execution of contract development with SJU departments.
  • Assisted in grant proposal development by co-writing and managing deadlines and funding requirements.
  • Managed Director’s calendar and facilitated communication with faculty, staff, and external stakeholders.
  • Improved Institute’s website in collaboration with contractors to uphold high standards.

Case Manager

Bethanna
Philadelphia
01.2020 - 01.2021
  • Formulated treatment strategies with multidisciplinary teams to ensure comprehensive care plans.
  • Received and screened client referrals from Department of Human Services and Central Referral Unit.
  • Identified individual patient care needs and coordinated responses based on physician advice and insurance limitations.
  • Managed support services, fostering communication among social workers, therapists, hospital staff, and patients.
  • Collaborated with colleagues to share knowledge and facilitate cross-training within the team.
  • Reviewed and developed intake and discharge planning strategies to enhance client engagement and retention.
  • Monitored program activities, evaluating quality for actionable improvement recommendations.
  • Conducted ongoing case management services, supervised family visits, and provided transportation for clients.

Customer Service Representative

Comcast
York
06.2016 - 10.2016
  • Coordinated installation processes for new systems, ensuring clarity and adherence to contract terms.
  • Provided attentive, customer-centric support to address needs and drive issue resolution.
  • Delivered technical support, problem diagnostics, and information regarding products and services.
  • Communicated with customers via phone and email to resolve onboarding and technical issues.
  • Evaluated program effectiveness against quality standards and organizational strategic plans.
  • Processed refunds, exchanges, and price adjustments while ensuring compliance with company policies.
  • Promoted upselling of equipment and services to enhance customer satisfaction.
  • Escalated unresolved issues to appropriate departments, managing customer expectations throughout resolution.

Program Coordinator

The Mix at Arbor Place
Lancaster
01.2014 - 07.2016
  • Coordinated diverse youth programs, including education, recreation, and arts initiatives.
  • Planned and executed fundraising activities to support local community causes.
  • Assisted staff in managing after-school and summer programs, providing academic support and counseling.
  • Developed and assessed curriculum for classroom instruction to meet educational standards.
  • Created promotional materials to enhance organizational visibility and engagement.
  • Evaluated program effectiveness against quality standards and strategic objectives.
  • Organized and coached sporting events, fostering teamwork and physical development.
  • Implemented comprehensive strategies to ensure compliance with organizational goals.

Program Aide

The Boys and Girls Club
Lancaster
07.2015 - 10.2015
  • Supervised and facilitated various activities, including games, movies, and field trips for children and youth.
  • Implemented after school programming for youth ages 6-18, focusing on Academic Success, Good Character & Citizenship, and Healthy Lifestyles.
  • Provided academic support and counseling to enhance learning outcomes for children and youth.
  • Organized and coached sporting events to promote teamwork and physical fitness.
  • Cultivated relationships with volunteers, school staff, and parents to foster community engagement.

Direct Support Staff

Excentia
Lancaster
05.2014 - 05.2015
  • Advocated for clients with special needs to enhance community integration.
  • Collaborated with clients and staff to develop customized case plans outlining daily goals.
  • Monitored individual case plan progress to ensure objective achievement.
  • Coordinated transportation for clients to occupational therapy sessions, ensuring timely treatment.
  • Managed health needs by organizing appointments, promoting diet and exercise, and administering medications.
  • Streamlined record organization to improve system efficiency and support report preparation.

Education

MBA -

Saint Joseph's University
Philadelphia, PA
07-2025

Bachelor of Arts - Social Work

Millersville University
Millersville
12.2014

Skills

  • Interpersonal skills
  • Community outreach
  • Project management
  • Program development
  • Grant proposals
  • Budget management
  • Recruitment and hiring
  • Creative direction
  • Conflict resolution
  • Adaptability
  • Quality assurance
  • Strategic planning
  • Team collaboration
  • Contract management

Activities

Writer and content producer for Guru House Magazine.

Affiliations

  • Alpha Sigmu Nu Honors Society
  • Saint Joseph's University Justice Award (2024)

Timeline

Assistant Director of Research and Development

Saint Joseph's University
06.2023 - Current

Research and Development Coordinator

Saint Joseph's University
01.2022 - 06.2023

Case Manager

Bethanna
01.2020 - 01.2021

CUA Admissions Coordinator

Bethanna
09.2016 - Current

Customer Service Representative

Comcast
06.2016 - 10.2016

Program Aide

The Boys and Girls Club
07.2015 - 10.2015

Direct Support Staff

Excentia
05.2014 - 05.2015

Program Coordinator

The Mix at Arbor Place
01.2014 - 07.2016

MBA -

Saint Joseph's University

Bachelor of Arts - Social Work

Millersville University

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Steven Silver