Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Tokash

Hazleton

Summary

Dynamic and detail-oriented professional with a proven track record at Kmart, excelling in customer service and cash handling accuracy. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Adept at maintaining store cleanliness and managing inventory, ensuring a seamless shopping experience for all customers.

Overview

2022
2022
years of professional experience

Work History

Store Associate

Kmart
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Participated in training sessions to stay updated on product information and company policies.
  • Promoted store loyalty program to customers, significantly increasing membership enrollment.

Inbound Stocker

Auto Zone Distribution Center
09.2014 - 12.2015
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.

Pressure Washer

Sweets Mobile
09.2021 - 11.2021
  • Demonstrated strong attention to detail in all aspects of work, resulting in high-quality outcomes for clients.
  • Handled delicate surfaces with care, preventing damage while achieving thorough cleaning results.
  • Delivered timely and efficient pressure washing services for commercial and residential clients, resulting in high customer satisfaction.
  • Inspected washing tools, equipment, and materials daily for damage or needed repairs.
  • Reduced water usage through effective use of cleaning agents and efficient nozzle adjustments.
  • Restored weathered surfaces to near-original condition through meticulous pressure washing techniques.
  • Managed inventory of cleaning solutions, ensuring appropriate levels were maintained for all projects.
  • Utilized eco-friendly cleaning agents whenever possible, minimizing environmental impact without sacrificing effectiveness.
  • Used scrapers, brushes and cleaners to eliminate layered on dirt, mud, or debris.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Operated various types of pressure washing equipment, adapting techniques based on surface type and desired results.

Dietary Aide

Mountain City Nursing Home
08.2017 - 02.2018
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.

Cashier

Dollar Tree
09.2015 - 09.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Line Operator

Hershey Factory
11.2013 - 03.2014
  • Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds.
  • Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
  • Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
  • Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.

Dishwasher

Applebees
07.2012 - 03.2013
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.

Maintenance

Quad Graphics
09.2011 - 01.2012
  • Developed an efficient system for reporting maintenance issues resulting in quicker response time from the maintenance team.
  • Reported operational deficiencies to supervisor and maintenance personnel to promote timely maintenance of equipment and prevent potential injuries.
  • Responded to maintenance calls and troubleshot devices.
  • Supported daily operations and system maintenance procedures.
  • Reduced contamination risks through thorough equipment sterilization and maintenance.

Dietary Aide

St Lukes Manor
07.2007 - 06.2008
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.

Education

Hazleton Area High School
Hazleton, PA

Skills

  • Customer service
  • Customer assistance
  • Cash handling accuracy
  • Attention to detail focus
  • Organization
  • Problem-solving acumen
  • Team collaboration
  • Inventory control
  • Store cleanliness maintenance
  • Cash register operation
  • Organizational skills development
  • Basic math skills application
  • Returns and exchanges handling
  • Computer literacy fundamentals

Timeline

Pressure Washer

Sweets Mobile
09.2021 - 11.2021

Dietary Aide

Mountain City Nursing Home
08.2017 - 02.2018

Cashier

Dollar Tree
09.2015 - 09.2016

Inbound Stocker

Auto Zone Distribution Center
09.2014 - 12.2015

Line Operator

Hershey Factory
11.2013 - 03.2014

Dishwasher

Applebees
07.2012 - 03.2013

Maintenance

Quad Graphics
09.2011 - 01.2012

Dietary Aide

St Lukes Manor
07.2007 - 06.2008

Store Associate

Kmart

Hazleton Area High School

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Steven Tokash