Steven Trimble
Hershey
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards. Over 20 years of experience and very hungry!
Overview
21
21
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Hershey Entertainment & Resorts
12.2024 - Current
- Oversaw daily restaurant operations, ensuring high standards of service and guest satisfaction.
- Managed staff scheduling, optimizing workforce efficiency while maintaining coverage during peak hours.
- Implemented cost control measures, enhancing profitability through strategic inventory management.
- Trained and mentored new team members, fostering a collaborative work environment and improving performance.
Salary Manager
Crabby's Dockside
01.2022 - 12.2024
- Led operational improvements, enhancing workflow efficiency and service delivery.
- Managed team performance, fostering a collaborative and high-energy work environment.
General Manager
First Watch
12.2020 - 12.2022
- Responsible for all food orders/costs
- 4-5 Days a week in controlling/running the restaurant from the line
- In charge of monthly/quarterly profit and loss sheets
- Scheduling all employees
- Streamlined operations to enhance overall efficiency and productivity across multiple restaurant locations.
- Led cross-functional teams to implement strategic initiatives, improving customer satisfaction and retention rates.
General Manager
BONEFISH MAC'S SPORTS GRILLE
01.2015 - 12.2020
- I ran all 4 locations in the company
- Responsible for all FOH schedules (Host, Busser, Barback, Bartender, and Server)
- Projecting sales to put together a precise liquor order
- Played a key role in delivering a sales increase month after month
- Directed all staff training and development
- Conducted orientations for all new hires
- Well-versed in BOH operations, making sure every plate is up to par
- Analyzed sales data to identify trends, driving revenue growth through targeted marketing strategies.
- Developed and executed training programs for staff, fostering a culture of excellence and engagement.
Server/Part-time Manager
RED LOBSTER
01.2005 - 01.2015
- As a part-time manager, I was still responsible for inventory and running a smooth shift
- Worked in 6 different locations on the East Coast during my tenure
- Managed multiple tables efficiently, prioritizing guest needs and enhancing dining experience.
- Provided exceptional customer service, ensuring satisfaction and loyalty.
Education
High school diploma -
Northeast High School
Oakland Park, FL05.2008
Skills
- Kitchen Management Experience
- Recruiting
- POS
- Serving Experience
- Upselling
- Strategic Planning
- Leadership
- Food Preparation
- Training & Development
- Employee Orientation
- Catering
- Cleaning Experience
- Inventory Control
- Payroll
- Cooking
- Food Safety
- Busser
- Profit & Loss
- Human Resources
- Retail Sales
- Management
- Bartending
- Banquet Experience
- Produce Experience
- Merchandising
- Host/Hostess
- Restaurant Management
- Kitchen Experience
- Microsoft Word
- Restaurant experience
- Forecasting
- Budgeting
- Culinary Experience
- Pricing
- Microsoft Office
- Events Management
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Accomplishments
- Increased sales by [Number]% while reducing food costs by []%, leading to a $[Number] net profit in the last two years.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Reduced employee turnover by [Number]% by creating and implementing a no-cost incentive program.
Certification
- ServSafe
- Food Handler Certification
Languages
Spanish
Limited Working
Timeline
Restaurant Manager
Hershey Entertainment & Resorts
12.2024 - Current
Salary Manager
Crabby's Dockside
01.2022 - 12.2024
General Manager
First Watch
12.2020 - 12.2022
General Manager
BONEFISH MAC'S SPORTS GRILLE
01.2015 - 12.2020
Server/Part-time Manager
RED LOBSTER
01.2005 - 01.2015
High school diploma -
Northeast High School
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