Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Vaughn

Prospect Park

Summary

Highly experienced Account Manager with a proven track record at Healthcare Services Group, excelling in client relationship building and issue resolution. Enhanced team productivity through effective training and best practices, while consistently improving client satisfaction. Skilled in project management and operations, driving success through strong communication and organizational abilities.

Overview

22
22
years of professional experience

Work History

Account Manager

Healthcare Services Group Sterling Nursing & Rehabilitation Center
02.2025 - 10.2025
  • Developed customized solutions to meet diverse client needs and expectations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Account Manager

Healthcare Services Group Wallingford Nursing & Rehabilitation Center
08.2018 - 02.2025

District Manager

Healthcare Services Group
12.2015 - 08.2018
  • Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
  • Developed strategic plans for the district to achieve short-term and long-term goals.
  • Oversaw facility Environmental Services, ensuring compliance with safety regulations and optimal utilization of resources.
  • Enhanced employee productivity by providing training, guidance, and performance evaluations.
  • Ensured adherence to company policies, industry regulations, and legal requirements within the district.
  • Evaluated existing policies and procedures to identify areas for improvement, resulting in increased operational effectiveness.
  • Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
  • Traveled to over 10 locations per week to manage each Account and perform reviews of individual managers and employees.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account facility needs and employee strengths.

Account Manager/Area Manager

Healthcare Services Group
12.2003 - 12.2015
  • Developed and maintained strong client relationships to enhance service delivery and satisfaction.
  • Coordinated care team activities to ensure alignment with patient needs and center objectives.
  • Led strategic initiatives that improved operational efficiency and resident outcomes across the facility.
  • Oversaw budget management, ensuring optimal resource allocation within account operations.

Education

Bachelor of Arts - Management

West Chester University
West Chester
12-2001

Skills

  • Customer service
  • Client relationship building
  • Team Training
  • Documentation and reporting
  • Project management
  • Client rapport
  • Operations
  • Staff management
  • Schedule management
  • Administrative oversight

Timeline

Account Manager

Healthcare Services Group Sterling Nursing & Rehabilitation Center
02.2025 - 10.2025

Account Manager

Healthcare Services Group Wallingford Nursing & Rehabilitation Center
08.2018 - 02.2025

District Manager

Healthcare Services Group
12.2015 - 08.2018

Account Manager/Area Manager

Healthcare Services Group
12.2003 - 12.2015

Bachelor of Arts - Management

West Chester University
Steven Vaughn