Steven Vaughn
Prospect Park
Summary
Highly experienced Account Manager with a proven track record at Healthcare Services Group, excelling in client relationship building and issue resolution. Enhanced team productivity through effective training and best practices, while consistently improving client satisfaction. Skilled in project management and operations, driving success through strong communication and organizational abilities.
Overview
22
22
years of professional experience
Work History
Account Manager
Healthcare Services Group Sterling Nursing & Rehabilitation Center
02.2025 - 10.2025
- Developed customized solutions to meet diverse client needs and expectations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Improved overall team productivity by implementing best practices in organization and time management.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Account Manager
Healthcare Services Group Wallingford Nursing & Rehabilitation Center
08.2018 - 02.2025
District Manager
Healthcare Services Group
12.2015 - 08.2018
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Oversaw facility Environmental Services, ensuring compliance with safety regulations and optimal utilization of resources.
- Enhanced employee productivity by providing training, guidance, and performance evaluations.
- Ensured adherence to company policies, industry regulations, and legal requirements within the district.
- Evaluated existing policies and procedures to identify areas for improvement, resulting in increased operational effectiveness.
- Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
- Traveled to over 10 locations per week to manage each Account and perform reviews of individual managers and employees.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account facility needs and employee strengths.
Account Manager/Area Manager
Healthcare Services Group
12.2003 - 12.2015
- Developed and maintained strong client relationships to enhance service delivery and satisfaction.
- Coordinated care team activities to ensure alignment with patient needs and center objectives.
- Led strategic initiatives that improved operational efficiency and resident outcomes across the facility.
- Oversaw budget management, ensuring optimal resource allocation within account operations.
Education
Bachelor of Arts - Management
West Chester University
West Chester12-2001
Skills
- Customer service
- Client relationship building
- Team Training
- Documentation and reporting
- Project management
- Client rapport
- Operations
- Staff management
- Schedule management
- Administrative oversight
Timeline
Account Manager
Healthcare Services Group Sterling Nursing & Rehabilitation Center
02.2025 - 10.2025
Account Manager
Healthcare Services Group Wallingford Nursing & Rehabilitation Center
08.2018 - 02.2025
District Manager
Healthcare Services Group
12.2015 - 08.2018
Account Manager/Area Manager
Healthcare Services Group
12.2003 - 12.2015
Bachelor of Arts - Management
West Chester University