Job Search Status
Open to workDesired Job Title
Customer Service RepresentativeMentorChef AssistantWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Panama City, 8Las Tablas, 7
Open to relocation: Yes
Open To Work
Steven Wong
Assistant Executive Chef
Panama City
Work Preference
Summary
Dynamic culinary professional with proven leadership skills and a strong background in customer service excellence at La Casa De Doña Elo. Expert in innovative menu development and inventory management, enhancing operational efficiency. Committed to fostering teamwork and delivering exceptional results in fast-paced environments. Proficient in technical problem-solving and maintaining hygiene standards.
Overview
2
2
Languages
15
15
Certifications
7
7
years of professional experience
13
13
years of post-secondary education
Work History
Assistant Executive Chef
La Casa De Doña Elo
05.2026 - Current
- Created 6+ culinary offerings by executing strategic menu planning and innovative recipe development.
- Oversaw daily inventory control activities to verify precise stock levels for ingredients and supplies.
- Secured cost-effective purchasing outcomes by negotiating supplier terms and assessing alternative options.
Mentor
Foundever
01.2022 - 05.2026
- Resolved client and team member concerns, elevating satisfaction above 92% while strengthening collaboration.
- Led more than 15 agents to strengthen customer interaction skills and provide expert advice.
- Modeled ethical standards while strengthening mentoring relationships through consistent role-model behavior for mentees.
Customer Service Call Center Representative
Foundever
04.2021 - 05.2026
- Managed customer inquiries through effective communication and analytical problem-solving to support customer satisfaction above 92%.
- Managed 100+ call traffic while maintaining quality service standards over 90% to support customer retention.
- Adapted effectively and constructively to rapid change.
- Developed and maintained comprehensive database supporting promotional sales initiatives.
Customer Service Call Center Representative
Alorica
09.2019 - 02.2020
- Addressed customer inquiries quickly by supplying reliable and suitable information.
- Recorded calls and complaints within a call-center CRM database to enable consistent follow-up and resolution tracking.
- Ensured exceptional customer support through transparent communication and proactive problem resolution.
- Delivered 100+ inbound call support while sustaining quality assurance standards above 90% and customer satisfaction above 95%.
Education
Bachelor of Science - Commerce
Saint Mary's School
Panama City, Panama 08.2006 - 05.2019
Skills
Fluent in advanced English
Expo coordination skills
Income statement preparation
Office products administration
Social Security management
Panamanian tax regulations
Hygiene standards
Culinary presentation
Proficient in teamwork
Proven leadership skills
Customer service excellence
Technical problem-solving
Accomplishments
- Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.
- Designed whole new menu, including meal selections, beverages and pricing.
- Resolved product issue through consumer testing.
Certification
Assertive Communication, Foundever Panama - 2024
Timeline
Assistant Executive Chef
La Casa De Doña Elo
05.2026 - Current
Mentor
Foundever
01.2022 - 05.2026
Customer Service Call Center Representative
Foundever
04.2021 - 05.2026
Customer Service Call Center Representative
Alorica
09.2019 - 02.2020
Bachelor of Science - Commerce
Saint Mary's School
08.2006 - 05.2019