STEVEN K MCHENRY
Pittsburgh,PA
Summary
Highly motivated and customer-focused sales representative with a proven track record in the plumbing industry. Proficient in effectively promoting and selling plumbing services to residential and commercial clients. Strong ability to build and maintain client relationships, utilizing communication and interpersonal skills. Skilled in identifying customer needs and providing tailored solutions to meet their specific plumbing requirements. I would take that experience and apply everything that i know to the staffing agency industry. Eager to be part of a sales team and extremely driven to learn and succeed in a new environment.
Overview
9
9
years of professional experience
Work History
Sales representative
Cranberry Plumbing
12.2014 - Current
- Generated new leads and proactively prospect for residential and commercial clients, resulting in a 20% increase in customer base within the first year
- Built and maintained strong relationships with clients, contractors, and builders, ensuring repeat business and generating referrals
- I always do my absolute best at Providing exceptional customer service, promptly addressing any client concerns or issues to ensure high levels of customer satisfaction.
Automotive Detailer
LW Automotive
06.2014 - 12.2014
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Shined vehicle windows and windshields to remove water spots.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Planned and coordinated work for team of detailers.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Provided exceptional customer service and addressed customer inquiries.
- Reported daily work progress and encountered problems to management.
Education
Associate of Science - Information Technology
Pittsburgh Technical College
Oakdale, PA06.2024
Skills
- Communication:
- Excellent verbal and written communication skills, including active listening and effective presentation
- Skills Ability to articulate product features, benefits, and value propositions to customers Provide exceptional customer
- Service to both candidates and clients, ensuring a positive experience throughout the recruitment process
- Relationship Building:
- Strong interpersonal skills to establish rapport and build long-lasting relationships with clients Ability
- To foster trust, understand customer needs, and provide personalized solutions
- Team Collaboration: Ability to work collaboratively with internal teams, such as marketing, customer support, and product
- Development, to ensure a coordinated and seamless customer experience
- Market Research and Analysis: Ability to conduct market research, analyze industry trends, and identify potential sales
- Opportunities Skilled in understanding customer preferences and adapting sales strategies accordingly
- Negotiation and Persuasion: Skilled in negotiation tactics and techniques to address objections, overcome barriers, and
- Secure favorable outcomes
- Sales Techniques: Ability to use persuasive techniques to influence buying decisions and close deals
Timeline
Sales representative
Cranberry Plumbing
12.2014 - Current
Automotive Detailer
LW Automotive
06.2014 - 12.2014
Associate of Science - Information Technology
Pittsburgh Technical College
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