Summary
Work History
Education
Skills
Timeline
Generic

Subhan Zahid

Lahore, Pakistan

Summary

Professional with strengths in customer inquiry management and conflict resolution. Manages inquiries through various channels, ensuring timely, accurate responses. Committed to enhancing customer satisfaction and retention through effective problem-solving and collaboration.

Motivated individual with strong communication, active listening, and critical thinking skills. Brings reliability and initiative to all tasks, maintaining professionalism in high-stress situations. Eager to learn, adapt, and contribute to team success in a fast-paced environment.

Work History

Customer Service Representative

Ufone - Pak Telecom Mobile
Lahore,Pakistan
  • Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
  • Resolved customer complaints efficiently, enhancing overall satisfaction and retention.
  • Utilized CRM software to track interactions, improving service delivery and follow-up procedures.
  • Collaborated with team members to streamline support processes, increasing response efficiency.

Customer Service Representative

Milvik Pakistan
Lahore, Pakistan
  • Assisted in training new staff on customer service protocols and system navigation.
  • Analyzed customer feedback trends, contributing to product improvement discussions.
  • Developed knowledge base articles for common issues, facilitating quicker resolutions for customers.
  • Participated in team meetings to share insights and best practices for enhanced service outcomes.

Customer Service Representative

Mindbridge
Lahore,Pakistan
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Intermediate Certificate -

Bise Lahore Board
Lahore,Pakistan

Matric -

Bise Lahore Board
Lahore,Pakistan

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Excel

Timeline

Customer Service Representative

Ufone - Pak Telecom Mobile

Customer Service Representative

Milvik Pakistan

Customer Service Representative

Mindbridge

Intermediate Certificate -

Bise Lahore Board

Matric -

Bise Lahore Board
Subhan Zahid