Sue Noyes
Nazareth
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervisor
Brass Castle Human Services
Bethlehem
04.2017 - Current
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Worked closely with human resources to support employee management and organizational planning.
- Analyzed key performance indicators to identify effective strategies.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Medical Secretary
LVHN
Allentown
03.2015 - 07.2017
- Built sustainable relationships of trust through open communication with customers.
- Answered customer inquiries over the phone and via email.
- Ensured compliance with data protection regulations when handling customer information.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
- Documented and responded to incoming correspondences to address questions.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Routed laboratory or diagnostic results to appropriate staff.
- Transcribed medical dictation and prepared referral letters.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Ensured compliance with healthcare regulations and maintained patient confidentiality.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Performed data entry tasks related to patient information into various databases.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
PCA
Country Meadows of Bethlehem
Bethlehem
06.2000 - 09.2013
- Provided physical support to assist patients with bathing, dressing and toileting.
- Reminded patients to take prescribed medications or nutritional supplements.
- Responded to bell or light signal calls to assist patients with needs.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Transported clients from one location to another in an efficient manner.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted with patient admissions, discharges and transfers.
- Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Provided emotional support to patients and families during difficult times.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Maintained accurate records of client care services provided on a daily basis.
- Responded promptly to emergency situations according to established protocols.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collected specimens from patients for laboratory testing purposes.
- Answered patient call signals and signal lights to determine patients' needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Recorded patient conditions and vital signs before and after medical operations.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Administered medications orally or topically as directed by physician orders.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Turned and repositioned bedridden patients to prevent bedsores.
- Answered questions from family members regarding patient's condition or care plan.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Notified senior staff of patient emergencies to optimize outcomes.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Managed household errands and other essential duties.
- Completed routine maintenance and repair.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Carthage Central
Carthage, NY06-1995
Skills
- Employee training
- Team building
- Regulatory compliance
- Performance evaluation
- Task delegation
- Conflict resolution
- Customer service
- Policy development
- Attendance monitoring
- Quality assurance
- Time management
- Motivational leadership
- Employee development
- Operations management
- Policy and procedure development
- Inventory oversight
- Attention to detail
- Verbal and written communication
- Processes and procedures
- Staff education
- Coaching and mentoring
- Decision-making
- Schedule development
- Staff discipline
- Performance management
- Human resources management
- Payroll processing
- Staff development
- Inventory control
- Documentation and reporting
- Complex Problem-solving
- Contract management
- Reliability
- Self-motivation
- Interpersonal communication
Certification
- Certified medical asst.
Timeline
Supervisor
Brass Castle Human Services
04.2017 - Current
Medical Secretary
LVHN
03.2015 - 07.2017
PCA
Country Meadows of Bethlehem
06.2000 - 09.2013
High School Diploma -
Carthage Central
Similar Profiles
Diana Buescher-BrooksDiana Buescher-Brooks
Senior Metals Buyer at Wieland (Olin Brass, Global Brass & Copper)Senior Metals Buyer at Wieland (Olin Brass, Global Brass & Copper)
Tyler ValerioTyler Valerio
Owner at Castle Rock Home ServicesOwner at Castle Rock Home Services
Zakary UlinZakary Ulin
Self Employed at Castle Rock Moving ServicesSelf Employed at Castle Rock Moving Services